Field Service Manager
2 days ago
We are seeking a highly experienced Senior Field Technician to join our team at SDI Presence LLC. As a key member of our IT support team, you will be responsible for maintaining and repairing technology-related equipment, providing on-site assistance to install, maintain, test, and repair systems and networks.
Job DescriptionThe Senior Field Technician role involves:
- Providing issue resolution (network, server, end-user support), system integration, and documentation services
- Maintaining, repairing, and troubleshooting desktop hardware and software packages
- Interacting with end-users to identify current computing procedures and desktop-based systems
- Responsible for writing help desk documentation for ticket resolution
To be successful in this role, you will need:
- 10+ years of industry experience in IT, Public Safety, or a related field
- Experience resolving help desk tickets, maintaining servers, applications, and backups
- Exposure to project management is preferred
- Ability to work outside of standard business hours, when necessary, to perform system upgrades
- Experience with Microsoft Office products
- Possess strong oral and written communication skills
- Presentation skills - ability to speak effectively to management staff and all other client personnel
- Must be able to pass an extensive background process
- On-call rotation required
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