Field Service Manager

2 days ago


Los Angeles, California, United States SDI Presence LLC Full time
About the Opportunity

We are seeking a highly experienced Senior Field Technician to join our team at SDI Presence LLC. As a key member of our IT support team, you will be responsible for maintaining and repairing technology-related equipment, providing on-site assistance to install, maintain, test, and repair systems and networks.

Job Description

The Senior Field Technician role involves:

  • Providing issue resolution (network, server, end-user support), system integration, and documentation services
  • Maintaining, repairing, and troubleshooting desktop hardware and software packages
  • Interacting with end-users to identify current computing procedures and desktop-based systems
  • Responsible for writing help desk documentation for ticket resolution
Requirements

To be successful in this role, you will need:

  • 10+ years of industry experience in IT, Public Safety, or a related field
  • Experience resolving help desk tickets, maintaining servers, applications, and backups
  • Exposure to project management is preferred
  • Ability to work outside of standard business hours, when necessary, to perform system upgrades
  • Experience with Microsoft Office products
  • Possess strong oral and written communication skills
  • Presentation skills - ability to speak effectively to management staff and all other client personnel
  • Must be able to pass an extensive background process
  • On-call rotation required
Estimated Salary: $90,000 - $120,000 per year
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