Field Service Technician Specialist
7 days ago
Job Overview
">This role is part of Smiths Detection's global team, dedicated to providing exceptional technical support to our customers. As a Field Service Technician, you will be responsible for installing, repairing and maintaining equipment in the field, ensuring that our customers receive top-notch service.
About Smiths Detection
">Smiths Detection is a world leader in detection and screening technologies, committed to making the world a safer place. Our company has 21 global offices, seven manufacturing sites and five R&D centres, with a network of 3,000 dedicated colleagues worldwide.
Your Responsibilities
">In this role, you will:
- Install, repair and maintain equipment in the field to ensure customer satisfaction
- Provide customer training as required to ensure effective use of our equipment
- Document all inspections, maintenance and repair work, submitting paperwork in a timely manner
- Order, install and return parts, managing repair parts cycle time effectively
- Review logs for open issues and prepare formal reports for customers as necessary
- Participate in Service Sales opportunities, promoting and implementing revenue programs
- Ensure tools and test equipment are properly maintained and calibrated
- Assess product/equipment performance based on field support data, recommending modifications or improvements
- Provide technical support to customers and other service professionals as required
- May participate in site surveys, pilot program service activities and attend meetings
- Possess basic technical knowledge on Trace and X-Ray technologies
- Maintain clear and concise business communication, both oral and written
- Establish and maintain relationships with senior-level FSEs and Product Managers to support customer needs and stay informed about current technical trends
- Exercise measures to control and minimize costs
- Travel, overtime and work hours outside standard Monday-Friday may be required
- Comply with and ensure departmental compliance with Company health, safety and environmental policies
- Comply with all applicable U.S. export control and security regulations
Requirements and Qualifications
">To succeed in this role, you should have:
- An Associate's Degree or Related Trade Certification (electrical, electronic, mechanical) or Military Training (electrical, mechanical, electronics)
- A minimum of 1-3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment
- Excellent communications skills and a strong orientation towards customer focus and teamwork
- The ability to travel at short notice
- Knowledge of industry-standard practices and procedures
Benefits
">We offer a competitive compensation package, including an estimated salary range of $42,000 - $98,000 per year, depending on education, experience and qualifications. Additionally, we provide a comprehensive benefits package, which includes health insurance, retirement savings plans and paid time off.
About Smiths Detection
">Smiths Detection is an Affirmative Action and Equal Opportunity Employer, committed to creating a diverse and inclusive workplace environment. We believe that different perspectives and backgrounds are essential to our success, and we celebrate, support and embrace diversity in all its forms.
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