Field Service Robotics Specialist
3 weeks ago
At Abbott, we are dedicated to improving the health and well-being of people around the world. Our team of experts works tirelessly to develop innovative technologies and solutions that address some of the most pressing healthcare challenges of our time.
We are seeking a highly skilled Field Service Automation Engineer to join our team. As a member of our field service team, you will have the opportunity to work closely with customers, understand their needs, and deliver tailored solutions to meet their requirements.
Job Description
The Field Service Automation Engineer will serve as the primary contact for automation accounts, providing both technical support and enhancing customer experience. This role focuses on proactive product support, increasing customer loyalty, securing retention, and driving value expansion at assigned accounts.
Responsibilities
• Quality System Maintenance: Implement and maintain the effectiveness of the quality system.
• Technical Support: Provide Level I and Level II phone and on-site support to maintain product performance or resolve customer complaints for hardware, software, and reagent issues.
• Proactive Service: Perform activities to maintain system performance, using standard troubleshooting tools to identify and resolve root causes.
• Service Requests: Assess urgency, develop recommendations, and implement solutions that align with customer and business needs.
Qualifications
• Associate's degree or equivalent experience.
• 2 years of relevant experience with instrumentation utilized in a laboratory environment.
• 2 years of experience interfacing with customers.
What You Will Work On
You will work on implementing and maintaining the effectiveness of the quality system, providing technical support, performing proactive service, and assessing service requests. Your responsibilities will include managing inventory, coordinating orders, and developing account strategies. You will also work closely with the Enterprise Account Manager or Sales Executive to develop and execute account-specific lab strategies and participate in customer business reviews.
Why Join Us?
At Abbott, we offer a unique blend of innovation, collaboration, and personal growth. Our team members enjoy a dynamic work environment, opportunities for professional development, and access to state-of-the-art technology. We are committed to making a positive impact on people's lives, and we invite you to join us in this mission.
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