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Patient Access Representative

2 months ago

Galena Kansas, United States Mercy Full time
About the Role

We are seeking a highly skilled and compassionate Patient Access Representative to join our team at Mercy. As a key member of our healthcare team, you will play a vital role in ensuring that our patients receive exceptional care and service.

Key Responsibilities
  • Facilitate the patient's entrance into our facilities, including scheduling, registration, benefit verification, pre-certification, and financial clearance.
  • Ensure accurate and up-to-date patient data is obtained and populated into the patient record.
  • Provide exceptional customer service and maintain positive working relationships with patients, physicians, and hospital staff.
  • Work effectively in a fast-paced environment, meeting deadlines and performing daily assignments with high accuracy.
  • Stay knowledgeable about various computer systems, insurance carriers, and regulatory requirements.
Requirements
  • 1-3 years of clerical experience and customer service experience preferred.
  • Experience with medical terminology and insurance plans preferred.
  • High School diploma required; some college helpful.
  • Excellent communication and organizational skills, with the ability to work under stress and meet deadlines.
What We Offer

At Mercy, we offer a comprehensive benefits package, including day-one health, vision, and dental coverage, PTO, tuition reimbursement, and employer-matched retirement funds. We are committed to providing a supportive and inclusive work environment that allows our employees to grow and thrive.