System Administrator
1 week ago
As a System Administrator at Diverse Lynx LLC, you will be responsible for providing high-quality end-user technical support related to enterprise software and hardware. You will work in a fast-paced 7x24x365 environment, providing after-hours and weekend support as needed. The ideal candidate will have excellent customer service skills, a strong understanding of technology, and the ability to apply that knowledge to support all existing systems.
Key Responsibilities:
Provide technical support to end-users via phone, online chat, and in-person
Investigate, diagnose, and resolve hardware and software problems
Install, modify, and repair computer hardware and peripherals
Provide training and education to end-users on the use of application software products and infrastructure components
Work with internal teams to provide guidance and support to end-users
Requirements:
2-5 years of experience in a comparable complex, high-tech, and fast-paced work environment
Excellent customer service and communication skills
Strong knowledge of Windows 10/11 environment and Microsoft accessibility features
Ability to work variable shifts, including evenings, weekends, and public holidays
Preferred Qualifications:
Experience working with accessibility software such as JAWS, ZoomText, Fusion, NVDA, Dragon, Duxbury, and Kurzweil
Familiarity with built-in Microsoft accessibility features (OS, O365)
What We Offer:
Competitive salary and benefits package
Opportunity to work with a diverse and dynamic team
Professional development and growth opportunities
Equal Employment Opportunity:
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. We promote and support a diverse workforce across all levels in the company.
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