Salesforce System Administrator

4 days ago


Alpharetta, United States MarketSource Full time

Job Summary

The Salesforce Administrator I role at MarketSource is a critical position that requires a strong understanding of Salesforce configuration, customization, and administration. As a Salesforce Administrator, you will work closely with internal business users and Business Process Engineers to understand business objectives and extract key requirements to assist with building and implementing changes to Salesforce.

This role also provides support and maintenance for users within the system on an ad-hoc basis. You will be responsible for the initial analysis and configuration of Salesforce to support new sales programs, and continuous improvement of Salesforce deployments to further improve workflow and sales rep performance.

You will work with representatives from the data architecture and business intelligence teams, as well as customer contacts for initial and ongoing data uploads.

Key Responsibilities

  • Work with small program launches to implement standard objectives, likely replicating work done in an existing program
  • Handle entry-level tasks, including general data entry, creation of list views, and basic formula fields to allow senior resources to focus on complex design/automation
  • Engage regularly with business process engineers and business analysts in assessing and delivering upon requirements for operations of their Salesforce organizations
  • Work with larger programs as needed
  • Import/export small data sets

Requirements

  • Ability to identify, document, and communicate standard business processes as they relate to the application
  • Ability to create and customize fields, page layouts, and list views for custom and standard objects
  • Ability to understand and modify roles, security profiles, permission sets, and object sharing settings
  • Ability to create and configure basic flows, field updates, tasks, and email alerts
  • Creation of reports and dashboards
  • Ability to import data sets using the Data Import Wizard
  • Ability to manage and validate data
  • A strong understanding of database structure and principles of data manipulation
  • Demonstrated ability to collaborate with various departments to ensure accuracy of data and a broad, enterprise-wide view of the business
  • Strong organizational and multi-tasking skills
  • Strong communication skills (verbal and written) and work ethic with an emphasis on customer service
  • Demonstrated ability to work independently and handle and prioritize multiple tasks

Preferred Qualifications

  • Bachelor's degree in Computer Science, Industrial Engineering/Systems Engineering, or related field
  • 1-2 years prior experience with Salesforce administration, development, and implementation
  • Salesforce Admin Certification preferred
  • Preferred experience creating Salesforce Lightning components
  • Previous re-engineering experience updating an existing Salesforce configuration to provide solutions for reporting, workflows, and enhanced functions

Benefits

MarketSource offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k)/Roth, insurance (basic/supplemental life and AD&D), short and long-term disability, health and dependent care spending accounts (HSA and DCFSA), transportation benefits, employee assistance program, and time off/leave (PTO, vacation, or sick leave).

Equal Opportunity Employer

MarketSource is an Equal Opportunity Employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.



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