Salesforce Operation System Administrator

4 weeks ago

Alpharetta, United States LG Electronics Full time
Job Summary:

The Salesforce Operation System Administrator will be responsible for the administration and maintenance of LGEUS Partner Relationship Management systems (US PRM), Salesforce platform with ERP, multiple SaaS, and other LG solutions, for internal and external users, and identifying business requirements and opportunities for improvement across the organization.

Key Responsibilities:
Provides training and user support ticket assistance to internal and external users for Salesforce and other business systems
Creates and maintains comprehensive documentation for systems, processes, and procedures
Works closely with other stakeholders, departments, and external vendors to support business objectives and projects
Monitors and maintains data and provides reports and visualization dashboards as needed
Manages user licenses including new user setup/deactivation, roles, profiles, permissions, and public groups
Assists with identifying gathering requirements from users and stakeholders
Monitors user adoption

Core Duties:
Supporting users, managing data, maintaining security standards, and delivering actionable analytics
Creating user manuals
Troubleshoot and escalate system errors
Provide ad-hoc reports
Work with 3rd party vendors to identify their capability and evaluate the performance
Manage the project with vendors for contract, SOW, and executions

Requirements:
Experience in Salesforce or other CRM, Pipeline Management solutions
Understanding B2B business or the HVAC/construction industry
Experience in project management
Proficiency in MS Excel and Power Point
Experience with data visualization
Bachelor's degree in relevant fields
2+ years' experience in omni channel, B2B and B2C industry, or System administration role
Experience in developing & maintaining product data management systems and processes in an HVAC/construction/engineering company
Experience in developing training programs for product data management systems
Solid organizational skills and detail oriented
Capable of working on multiple projects concurrently in a very fast-paced environment, ensuring that quality deliverables are achieved on time
Strong relationship-building skills. Ability to work with a variety of people in various disciplines. Enjoys working with others and collaborating with a positive attitude
Exceptional communication & presentation skills, both written and verbal. Proficiency in MS Excel and Power Point
The drive to excel and succeed; self-motivated, managing projects effectively
Experience in Salesforce or other CRM, Pipeline Management solutions, Salesforce certification preferred
Korean (Speaking, Reading) is preferred

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