Salesforce Operations System Administrator

2 weeks ago

Alpharetta, United States LG Electronics Full time
Job Title: Salesforce Operations System Administrator

LG Electronics is seeking a highly skilled Salesforce Operations System Administrator to join our team. As a global leader in technology, we are dedicated to creating innovative solutions for a better life.

Job Summary:

The Salesforce Operations System Administrator will be responsible for the administration and maintenance of LGEUS Partner Relationship Management systems (US PRM), Salesforce platform with ERP, multiple SaaS, and other LG solutions. This role will identify business requirements and opportunities for improvement across the organization.

Key Responsibilities:
  • Provides training and user support ticket assistance to internal and external users for Salesforce and other business systems
  • Creates and maintains comprehensive documentation for systems, processes, and procedures
  • Works closely with other stakeholders, departments, and external vendors to support business objectives and projects
  • Monitors and maintains data and provides reports and visualization dashboards as needed
  • Manages user licenses including new user setup/deactivation, roles, profiles, permissions, and public groups
  • Assists with identifying gathering requirements from users and stakeholders
  • Monitors user adoption
Core Duties:
  • Supports users, manages data, maintains security standards, and delivers actionable analytics
  • Creates user manuals
  • Troubleshoots and escalates system errors
  • Provides ad-hoc reports
  • Works with 3rd party vendors to identify their capability and evaluate performance
  • Manages projects with vendors for contract, SOW, and executions
Requirements:
  • Experience in Salesforce or other CRM, Pipeline Management solutions
  • Understanding of B2B business or the HVAC/construction industry
  • Experience in project management
  • Proficiency in MS Excel and Power Point
  • Experience with data visualization
  • Bachelor's degree in relevant fields
  • 2+ years' experience in omni channel, B2B and B2C industry, or System administration role
  • Experience in developing & maintaining product data management systems and processes in an HVAC/construction/engineering company
  • Experience in developing training programs for product data management systems
  • Solid organizational skills and detail-oriented
  • Capable of working on multiple projects concurrently in a very fast-paced environment, ensuring quality deliverables are achieved on time
  • Strong relationship-building skills
  • Ability to work with a variety of people in various disciplines
  • Enjoys working with others and collaborating with a positive attitude
  • Exceptional communication & presentation skills, both written and verbal
  • Proficiency in MS Excel and Power Point
  • The drive to excel and succeed; self-motivated, managing projects effectively
  • Experience in Salesforce or other CRM, Pipeline Management solutions, Salesforce certification preferred
Preferred Qualifications:
  • Korean (Speaking, Reading) is preferred

LG Electronics is an equal opportunity employer and welcomes applications from diverse candidates. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.

LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.

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