Systems Administrator and IT Specialist

2 weeks ago

Alpharetta, United States Jackson Healthcare Full time
Job Title: Systems Administrator and IT Specialist

We are seeking a highly skilled Systems Administrator and IT Specialist to join our team at Jackson Healthcare. As a key member of our IT department, you will be responsible for managing various software platforms and providing training to our associates on how to use these tools effectively.

Key Responsibilities:

  • Oversee and manage the daily operation, troubleshooting, and maintenance of various systems, including ATS, care coordination platform, and scheduling software.
  • Monitor system performance and manage user accounts as needed.
  • Manage upgrades, vendor relationships, provisioning, application support, and operational configuration.

Technical Support:

  • Serve as the primary point of contact for system-related issues, resolving technical problems promptly to minimize disruptions.
  • Collaborate with vendors and service providers to address any external technical issues.

Training Development and Delivery:

  • Design, develop, and conduct training sessions for associates on how to use various systems and software tools.
  • Create training materials, including user guides, video tutorials, and FAQs, to support ongoing learning.
  • Evaluate training effectiveness and adjust programs as necessary to meet associate needs.

Onboarding New Employees:

  • Provide technical orientation and training for new hires, ensuring they understand how to use systems effectively.
  • Develop and maintain comprehensive documentation for system processes, protocols, and troubleshooting guidelines.
  • Establish best practices and create standard operating procedures (SOPs) for system use for various stakeholders.

Requirements:

  • Bachelor's degree; preferred.
  • 3+ years of experience in systems administration and training.
  • Strong technical proficiency with software and systems administration, including cloud-based platforms and collaboration tools like Microsoft Teams.
  • Experience delivering technical and software training to a non-technical audience.
  • Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts in a clear and accessible way.

Working Conditions:

  • Onsite position in Alpharetta, GA campus.
  • The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Jackson Healthcare is an EEO/AA Employer.

We celebrate diversity and are committed to creating an inclusive environment for all of our associates.

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