Service Desk Associate

3 days ago


Mentor, Ohio, United States Kelly Services, Inc. Full time
Job Title: Service Desk Associate

Join Kelly Services, Inc. as a Service Desk Associate and be part of a dynamic team that provides exceptional customer support to our clients. As a Service Desk Associate, you will be the first point of contact for internal company employees and external clients, providing timely and effective support for their technical issues.

Key Responsibilities:
  • Provide first-level technical support for end-user problems and requests.
  • Diagnose and resolve hardware, software, and business application issues.
  • Use problem recognition, research, isolation, and resolution steps to troubleshoot technical issues.
  • Monitor and respond to problems assigned in a ticketing system, recording conversations and troubleshooting steps.
  • Provide support for facility, remote facility, and home-based users.
  • Escalate issues when necessary, notifying appropriate IT resources.
Requirements:
  • High school diploma or equivalent required; bachelor's degree preferred.
  • Minimum of 1 year of IT experience, with customer service experience a plus.
  • Desktop/IT support experience preferred, with knowledge of ITIL (Information Technology Infrastructure Library) frameworks.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

Kelly Services, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.



  • Mentor, Ohio, United States Softworld, a Kelly Company Full time

    Service Desk TechnicianWe are seeking a highly skilled Service Desk Technician to join our team at Softworld, a Kelly Company. As a Service Desk Technician, you will be responsible for providing first-level technical support to our employees, troubleshooting hardware and software issues, and escalating complex problems to senior IT resources.Key...


  • Mentor, Ohio, United States Softworld, a Kelly Company Full time

    Job Summary: Softworld, a Kelly Company is seeking a skilled Service Desk Technician to provide first-level technical support to employees.Key Responsibilities:Provide phone and email support for end-user problems and requests.Diagnose and resolve hardware, software, and business application issues.Perform computer hardware and software repairs.Configure and...


  • Mentor, Ohio, United States Softworld, a Kelly Company Full time

    Job Summary: Softworld, a Kelly Company is seeking a skilled Service Desk Technician to provide first-level technical support to employees.Key Responsibilities:Provide phone and remote support for end-user problems and requests.Diagnose and troubleshoot hardware, software, and business application issues.Perform computer hardware and software...


  • Mentor, Ohio, United States Gordon Food Service Full time

    About Gordon Food ServiceGordon Food Service is a leading retail division of Gordon Food Service, offering a fast-paced environment that balances work and life. Our 170+ stores are the primary supplier for many small food service operators, families, non-profit organizations, caterers, and more.Job SummaryWe are seeking a Part Time Store Associate to join...


  • Mentor, Ohio, United States ONYX Health Club 247 Full time

    Reception Associate - ONYX Health Club 24/7Are you enthusiastic about promoting wellness and fitness? Do you excel in dynamic settings? ONYX Health Club 24/7 is on the lookout for motivated individuals to become part of our team as Reception Associates. As the initial and final point of interaction for our members, you will be instrumental in fostering a...


  • Mentor, Ohio, United States Gordon Food Service Full time

    Join Our Team as a Part Time Store AssociateGordon Food Service is a leading provider of food and supplies to small food service operators, families, non-profit organizations, and more. We are seeking a Part Time Store Associate to join our team at our retail division.Key Responsibilities:Provide exceptional customer service to our customersWork in a...


  • Mentor, Ohio, United States PPS-HPS Full time

    Position: Client Services AssociateWe are seeking a dedicated Client Services Associate to join our dynamic team. In this role, you will be tasked with managing incoming phone communications and delivering outstanding service to our clients. The successful candidate will possess excellent communication skills, a knack for problem-solving, and the ability to...


  • Mentor, Ohio, United States Planet Fitness - Full time

    Job Opportunity at Planet FitnessWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness.Job SummaryThe successful candidate will be responsible for providing exceptional customer service to our members, prospective members, and guests. This includes greeting members, handling...


  • Mentor, Ohio, United States Cleveland Clinic Full time

    Job Title: Patient Service SpecialistCleveland Clinic is seeking a highly skilled Patient Service Specialist to join our team at our state-of-the-art Mentor Hospital. As a Patient Service Specialist, you will play a critical role in delivering exceptional patient experiences and ensuring seamless interactions with our patients and families.Key...

  • Retail Associate

    2 weeks ago


    Mentor, Ohio, United States Sam's Club Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Café Associate to join our team at Sam's Club. As a Café Associate, you will be responsible for preparing and serving food to our members, maintaining a clean and sanitized environment, and providing exceptional customer service.Key ResponsibilitiesFood Preparation: Prepare food according to...

  • Retail Associate

    2 weeks ago


    Mentor, Ohio, United States Sam's Club Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Retail Associate to join our team at Sam's Club. As a key member of our café team, you will be responsible for preparing and serving high-quality food products to our members, while maintaining a clean and sanitized environment.Key ResponsibilitiesFood Preparation: Prepare food according to...


  • Mentor, Ohio, United States Planet Fitness Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Team Member at Planet Fitness. As a Team Member, you will play a vital role in creating a positive member experience by providing exceptional customer service to our members, prospective members, and guests.Key ResponsibilitiesGreet members, prospective...

  • Cafe Associate

    3 weeks ago


    Mentor, Ohio, United States Walmart Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Cafe Associate to join our team at Walmart. As a Cafe Associate, you will be responsible for providing exceptional customer service, preparing and serving food, and maintaining a clean and safe environment.Key ResponsibilitiesCustomer Service: Provide excellent customer service by greeting...

  • Cafe Associate

    3 weeks ago


    Mentor, Ohio, United States Wal-Mart Stores , Inc. Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Cafe Associate - Food Service Expert to join our team at Wal-Mart Stores, Inc. This is a fantastic opportunity to work in a fast-paced environment and contribute to the success of our food service operations.Key ResponsibilitiesFood Preparation and Service: Prepare and serve high-quality...


  • Mentor, Ohio, United States Aramark Full time

    Job SummaryWe are seeking a skilled Patient Services Worker to join our team at Aramark. As a key member of our Food and Nutrition Services Department, you will play a vital role in ensuring the delivery of high-quality patient care.Key ResponsibilitiesDeliver and collect patient trays during meal service, ensuring timely and efficient service.Communicate...


  • Mentor, Ohio, United States Dayton Freight Full time

    Overview At Dayton Freight, we're seeking a skilled Customer Service Representative to join our team. As a key member of our Service Center, you'll play a vital role in delivering exceptional customer experiences. Responsibilities: \u2022 Assist the Service Center Manager in ensuring seamless customer interactions \u2022 Provide top-notch support to...


  • Mentor, Ohio, United States Mentor Public Library Full time

    About the RoleMentor Public Library is seeking a highly skilled and customer-focused Circulation Clerk I to join our team. As a key member of our circulation department, you will be responsible for providing exceptional service to patrons, processing library materials, and maintaining a clean and organized work environment.Key ResponsibilitiesProcess library...


  • Mentor, Ohio, United States Addison Group Full time

    Job Summary:Addison Group is seeking a highly skilled and detail-oriented individual to join our team as a Customer Service Representative. This is a fully onsite position located in a dynamic and fast-paced environment.Key Responsibilities:Accurately process and manage customer orders, ensuring timely and efficient delivery of products and services.Provide...


  • Mentor, Ohio, United States Addison Group Full time

    Customer Service RepresentativeJoin Addison Group as a Customer Service Representative and play a vital role in ensuring smooth operations by processing purchase orders, assisting customers with inquiries, and supporting internal and external sales teams.Key Responsibilities:Process purchase orders accurately, ensuring alignment with customer expectations...


  • Mentor, Ohio, United States Addison Group Full time

    Customer Service RepresentativeJoin Addison Group as a Customer Service Representative and play a vital role in ensuring smooth operations by processing purchase orders, assisting customers with inquiries, and supporting internal and external sales teams.Key Responsibilities:Purchase Order Processing: Accurately enter purchase orders, ensuring alignment with...