Service Desk Associate
1 month ago
At Kelly Services, we're seeking a highly skilled Service Desk Associate to join our team. As a Service Desk Associate, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Provide first-level technical support to internal company employees for end-user problems and requests.
- Diagnose and resolve hardware, software, and business application problems.
- Use problem recognition, research, isolation, and resolution steps to troubleshoot issues.
- Monitor and respond to problems assigned in a ticketing system.
Requirements:
- High school diploma or equivalent required; bachelor's degree preferred.
- Minimum of 1 year of IT experience.
- Customer service experience.
- Desktop/IT support experience preferred.
About Kelly Services:
Kelly Services is a leading provider of staffing solutions and workforce management services. We're committed to helping our clients achieve their business goals while providing our employees with opportunities for growth and development.
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