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Referrals Coordinator

2 months ago

Tacoma, Washington, United States SOS International LLC Full time
Job Summary

SOS International LLC is seeking a highly skilled Referrals Coordinator to join our team. As a Referrals Coordinator, you will play a critical role in processing government customer medical referrals for off-site medical appointments.

Key Responsibilities
  • Medical Referral Processing: Prepare, update, and maintain medical referral information for each patient, ensuring accuracy of information in the patient's medical record.
  • Liaison and Communication: Support the outside provider recruitment process as liaison between providers and government customer, maintaining a system of records for tracking purposes.
  • Appointment Scheduling: Coordinate the purchase or rental of durable medical equipment for detainees in custody, contacts off-site community medical providers to schedule appointments for specialty care.
  • Compliance and Reminders: Tracks compliance with scheduled patient appointments, making timely reminder notices or calls to the off-site facility and government customer staff.
  • Transportation and Documentation: Coordinates transportation with custody transport staff for scheduled off-site medical appointments and creates sealed medical packets containing pertinent medical documentation.
  • Medical Record Management: Files/scans laboratory, radiology, and other reports in the electronic medical record when patients return from off-site visits.
  • Correspondence and Follow-up: Corresponds with off-site medical facilities and provider network providers to request pertinent medical information, tracks requests, and performs follow-up to ensure receipt of information requested.
  • Authorization and Resolution: Handles all correspondence requiring authorizations for payment of medical services, reviews documentation for completeness, and routes incomplete documents to the appropriate provider for correction.
  • Confidentiality and Compliance: Maintains patient confidentiality and adheres to HIPAA regulations in all work activities, ensuring compliance with program policies and position requirements.
Requirements
  • Education: High School Diploma or GED equivalent.
  • Experience: Minimum of one-year experience in a healthcare setting as a medical record technician, medical record clerk, unit secretary, or similar position.
  • Certifications: Ability to obtain/maintain required security clearance and pre-employment medical clearance.
  • Skills: Knowledge of basic principles and standards of eHR procedures and methods, documentation requirements, timeliness of referral management, and eHR workflow.
  • Language: Basic fluency of medical terminology and ability to communicate proficiently in English (verbal and written).
  • Computer Skills: Proficient in Microsoft Office programs, specifically Microsoft Word, Excel, Outlook, and SharePoint.
Preferred Qualifications
  • Language: Verbal and written proficiency in Spanish is preferred.
  • Experience: Prior experience in a detention/correctional or residential healthcare setting is preferred.