Quality Control Lead

2 weeks ago


Las Vegas Nevada, United States Wynn Las Vegas Full time
Job Overview:
The Quality Control Lead plays a pivotal role in ensuring the highest standards of cleanliness and service in our accommodations.

Key Responsibilities:
As a Quality Control Lead, your primary duties will include:
  • Conducting thorough inspections of guest rooms, suites, villas, and common areas, ensuring compliance with established cleanliness standards.
  • Completing a minimum of 60 inspections for resort rooms and 40 for tower suites daily, while also visually assessing guest hallways.
  • Spending significant time on the floor, engaging with guests and team members, providing coaching to housekeeping staff on best practices for room standards.
  • Involvement in special projects as assigned during your shift.
  • Demonstrating proficiency in Microsoft Office and other essential software applications.
  • Utilizing property management systems, including OPERA, and managing room tracking processes effectively.

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