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IT Support Specialist

1 month ago

Durham, North Carolina, United States LabCorp Full time

LabCorp Overview

LabCorp is a leading global life sciences company that provides comprehensive clinical laboratory services. As a healthcare leader, we are committed to advancing patient care through innovative diagnostic testing solutions.

Job Summary

We are seeking a highly motivated and detail-oriented IT Intern to join our team in this exciting role. As an IT Intern at LabCorp, you will gain hands-on experience in the IT field while supporting the daily operations of our IT department. You will assist with a variety of tasks ranging from technical support to systems administration, all while learning about the latest technologies and solutions within the healthcare and life sciences industries.

Responsibilities

  • Assist IT staff with troubleshooting hardware and software issues.

  • Support end-users with IT-related problems, both remotely and in-person.

  • Help maintain and update IT inventory and asset management records.

  • Assist in the setup, configuration, and deployment of workstations, software, and other IT equipment.

  • Participate in software and system testing and assist with updates and patches.

  • Support data backup and recovery processes.

  • Provide assistance with network monitoring and maintenance tasks.

  • Document procedures, troubleshooting steps, and resolutions.

  • Support projects related to system upgrades, security improvements, and infrastructure enhancements.

  • Collaborate with team members to research and resolve technical issues.

Requirements

To be successful in this role, you will need:

  • A degree in Computer Science, Information Technology, Network Administration, or a related field.

  • BASIC understanding of computer hardware, software, and networking concepts.

  • Familiarity with operating systems (Windows, Linux, macOS) and Microsoft Office Suite.

  • Knowledge of troubleshooting techniques for hardware and software problems.

  • Strong communication skills, both verbal and written.

  • Ability to work effectively in a team environment and independently.

  • Attention to detail, strong organizational skills, and the ability to manage multiple tasks simultaneously.

  • A proactive attitude and willingness to learn new technologies.

Preferred Qualifications

  • Experience with networking concepts (TCP/IP, DNS, VPN).

  • Familiarity with IT security practices and tools.

  • Basic knowledge of virtualization technologies (VMware, Hyper-V).

  • Experience with scripting or programming languages (Python, PowerShell, etc.).

  • Previous internship or work experience in IT support or helpdesk is a plus.

Compensation and Benefits

The estimated salary for this role is $60,000 per year, based on industry standards and comparable positions in the region. LabCorp offers a comprehensive benefits package, including medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k), paid time off, flexible time off, tuition reimbursement, and an employee stock purchase plan.

About Us

At LabCorp, we value diversity and inclusion in the workforce. We are proud to be an equal opportunity employer and do not discriminate based on race, religion, color, national origin, gender, family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.