Marketing & Member Experience Coordinator

5 days ago


Urbandale, Iowa, United States Goldfish Swim School - Urbandale Full time
Job Title: Marketing & Member Experience Coordinator

Join Goldfish Swim School - Urbandale as a Marketing & Member Experience Coordinator and be part of a rapidly growing, award-winning franchise that is changing lives. As a key member of our team, you will oversee the quality and success of our Marketing & Member Experience operations, ensuring a seamless and enjoyable experience for our customers.

Key Responsibilities:
  • Provide leadership and constructive feedback to our Front Desk Associates, recognizing and delivering development opportunities beyond initial new hire training.
  • Assist in directing and controlling daily operations to ensure the school runs according to GSS standard operating policies and procedures.
  • Lead Front Desk staff to ensure high productivity, excellent performance, and positive employee and guest experience and satisfaction.
  • Provide weekly updates to the Management team on enrollment, marketing, and financial statistics using the team Scorecard.
  • Oversee and report marketing and sales data using Choice Local Dashboard and Reporting, providing a weekly update to the Management team using the team Scorecard.
  • Troubleshoot iClassPro account issues with the management team.
  • Offer customer service follow-up to upset members and provide in-the-moment solutions for Front Desk associates and guests.
  • Oversee social media content publishing on all platforms.
  • Manage content, build, and delivery of the monthly newsletter to email subscribers (Monthly Bubble).
  • Participate in bi-weekly marketing calls with the public relations team and assist in implementing action items from meetings.
  • Oversee participation in community events and assist Management with house and private events in-school.
  • Oversee the W.A.T.E.R. Safety Presentation program.
  • Act as a trainer to new Front Desk employees, oversee the Front Desk Training binder, and report necessary updates to GM.
  • Oversee operational binders at the front desk: donations, events, Front Desk SOPs, Staff Bios, etc.
  • Ensure the overall cleanliness at the front desk and the dry side of the facility.
  • Ensure the retail and vending areas are clean, professional, stocked, and labeled, and provide purchase needs to GM.
Requirements:
  • High school diploma or GED required.
  • Experience in customer service and grass-roots marketing required.
  • Experience as a certified lifeguard, youth sports instructor/coach, camp counselor, and/or childcare provider recommended.
  • Minimum experience of 6 months to 1 year in marketing and/or leadership role.
Work Environment:

While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.

Certificates and Licenses: Lifeguard, CPR, First Aid, and AED required.



  • Urbandale, Iowa, United States Goldfish Swim School - Urbandale Full time

    Job Title: Marketing & Member Experience CoordinatorJoin Goldfish Swim School - Urbandale as a Marketing & Member Experience Coordinator and take on a challenging role that combines marketing, customer service, and operational management. As a key member of our team, you will be responsible for overseeing the quality and success of our marketing and member...


  • Urbandale, Iowa, United States Goldfish Swim School Full time

    {"title": "Marketing & Member Experience Coordinator", "description": "Job SummaryWe are seeking a highly motivated and experienced Marketing & Member Experience Coordinator to join our team at Goldfish Swim School. As a key member of our operations team, you will be responsible for overseeing the quality and success of our marketing and member experience...


  • Urbandale, Iowa, United States Goldfish Swim School Full time

    Job Title: Marketing & Member Experience CoordinatorJoin our team at Goldfish Swim School as a Marketing & Member Experience Coordinator, where you will play a vital role in overseeing the quality and success of our marketing and member experience operations.Key Responsibilities:Provide leadership and constructive feedback to our Front Desk Associates,...


  • Urbandale, Iowa, United States Goldfish Swim School Full time

    Marketing and Member Experience CoordinatorAre you passionate about creating exceptional experiences for our members and promoting our brand? We're seeking a highly motivated and organized Marketing and Member Experience Coordinator to join our team at Goldfish Swim School.Key Responsibilities:Provide leadership and guidance to our Front Desk Associates,...


  • Urbandale, Iowa, United States Goldfish Swim School Full time

    Are you passionate about creating impactful experiences? Do you seek a role where your contributions are genuinely valued? Explore the opportunity at Goldfish Swim School, a thriving and award-winning franchise that stands out in the industry.We are dedicated to transforming lives by helping children achieve their swimming goals. Our environment is unique,...


  • Urbandale, Iowa, United States Goldfish Swim School Full time

    Are you passionate about making a positive impact in the lives of others? Do you thrive in a dynamic and enjoyable work environment? Goldfish Swim School is seeking a dedicated individual to join our team as a Marketing & Member Experience Coordinator.About Us:Goldfish Swim School is a rapidly expanding, award-winning franchise that prioritizes the...


  • Urbandale, Iowa, United States Goldfish Swim School Full time

    Are you passionate about creating impactful experiences? Do you thrive in a vibrant environment where your contributions are valued? Explore a rewarding opportunity with Goldfish Swim School, a dynamic and rapidly expanding franchise known for its unique approach to business.We are dedicated to transforming lives by helping children achieve their swimming...


  • Urbandale, Iowa, United States Association Member Benefits Advisors, LLC Full time

    Job Title: Senior Marketing Data AnalystWe are seeking a highly skilled Senior Marketing Data Analyst to join our Marketing Team at Association Member Benefits Advisors, LLC. As a key member of our team, you will be responsible for providing data-driven insights to drive new business and growth through analytical solutions.About the RoleThis position...


  • Urbandale, Iowa, United States Hy-Vee Full time

    Job Title: Market Grille Express ClerkAt Hy-Vee, we're committed to providing exceptional customer service and creating a positive work environment. As a Market Grille Express Clerk, you'll play a vital role in delivering this promise.Key Responsibilities:Provide prompt, efficient, and friendly customer service, ensuring a positive experience for every...

  • Operations Manager

    7 days ago


    Urbandale, Iowa, United States Integrity Marketing Group Full time

    Job Title: Manager of OperationsAt Integrity Marketing Group, we are seeking a highly skilled and experienced Manager of Operations to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient operation of our business processes, including financial advisor onboarding, systems administration, billing...


  • Urbandale, Iowa, United States Integrity Marketing Group Full time

    {"About Us": "At Integrity Marketing Group, we are a leading independent distributor of life, health, and wealth insurance products. We are driven by a singular purpose: to help people protect their life, health, and wealth so they can prepare for the good days ahead.", "Job Summary": "Our Business Development Consultants develop and implement effective...


  • Urbandale, Iowa, United States Integrity Marketing Group Full time

    About the RoleWe are seeking a highly motivated and experienced Annuity Business Development Consultant to join our team at Integrity Marketing Group. As a key member of our sales team, you will be responsible for developing and implementing effective sales strategies to nurture and expand our client relationships.Key ResponsibilitiesWork closely with our...


  • Urbandale, Iowa, United States Integrity Marketing Group Full time

    About the RoleWe are seeking a highly motivated and experienced Annuity Business Development Consultant to join our team at Integrity Marketing Group. As a key member of our sales team, you will be responsible for developing and implementing effective sales strategies to nurture and expand our client relationships.Key ResponsibilitiesWork closely with our...

  • Operations Manager

    2 days ago


    Urbandale, Iowa, United States Integrity Marketing Group Full time

    Job Title: Manager of OperationsAt Integrity Marketing Group, we are seeking a highly skilled and experienced Manager of Operations to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient operation of our business processes, including financial advisor onboarding, systems administration, billing...


  • Urbandale, Iowa, United States Association Member Benefits Advisors, LLC Full time

    Job Title: Client Account Sales RepresentativeWe are seeking a highly skilled Client Account Sales Representative to join our team at Association Member Benefits Advisors, LLC. As a key member of our organization, you will be responsible for evaluating, underwriting, and rating applications for various lines of program business related to Broker Dealer and...


  • Urbandale, Iowa, United States Homemakers Furniture Full time

    {"h1": "Content Marketing Writer at Homemakers Furniture", "p": "As a Content Marketing Writer at Homemakers Furniture, you will leverage your passion for words and proven writing skills to craft compelling content that resonates with our key consumer segments. This role involves creating and managing content across various marketing and ecommerce channels,...


  • Urbandale, Iowa, United States Association Member Benefits Advisors, LLC Full time

    About the RoleThe Business Development Representative is responsible for driving the department's growth by identifying and closing new business sales. This role is perfect for a self-motivated individual who thrives in a competitive environment and excels at building relationships with potential new clients.Sales opportunities will be existing clients and...


  • Urbandale, Iowa, United States Association Member Benefits Advisors, LLC Full time

    Job Title: Business Development RepresentativeWe are seeking a talented Business Development Representative to join our growing Specialty Sales Team. As a Business Development Representative, you will be responsible for driving the department's growth by identifying and closing new business sales.About the RoleThe ideal candidate is a self-motivated...


  • Urbandale, Iowa, United States Integrity Marketing Group Full time

    Job Title: Director of Strategy & OperationsCompany Overview:At Integrity Marketing Group, we are committed to helping people protect their life, health, and wealth so they can prepare for the good days ahead. We are a leading independent distributor of life, health, and wealth insurance products, with a strong Insurtech focus and a singular purpose to make...


  • Urbandale, Iowa, United States D4C Dental Brands Full time

    About the RoleWe are seeking a highly skilled and organized Dental Office Coordinator to join our team at D4C Dental Brands. As a key member of our front office team, you will be responsible for providing exceptional patient service and ensuring a smooth and efficient experience for our patients.Key ResponsibilitiesPatient Scheduling: Coordinate patient...