Marketing and Member Experience Coordinator

5 days ago


Urbandale, Iowa, United States Goldfish Swim School - Urbandale Full time
Job Title: Marketing & Member Experience Coordinator

Join Goldfish Swim School - Urbandale as a Marketing & Member Experience Coordinator and take on a challenging role that combines marketing, customer service, and operational management. As a key member of our team, you will be responsible for overseeing the quality and success of our marketing and member experience operations, ensuring a seamless and enjoyable experience for our customers.

Key Responsibilities:
  • Provide leadership and guidance to our Front Desk Associates, ensuring they have the necessary tools and support to deliver exceptional customer service.
  • Assist in directing and controlling daily operations to ensure our school runs smoothly and efficiently, adhering to our standard operating policies and procedures.
  • Oversee and report marketing and sales data, utilizing our Choice Local Dashboard and Reporting system to inform business decisions.
  • Offer customer service follow-up to resolve any issues and provide in-the-moment solutions for our Front Desk associates and guests.
  • Manage content, build, and delivery of our monthly newsletter to email subscribers.
  • Participate in bi-weekly marketing calls with our public relations team and assist in implementing action items from meetings.
  • Oversee participation in community events and assist management with house and private events in-school.
  • Act as a trainer to new Front Desk employees, overseeing the Front Desk Training binder and reporting any necessary updates to the General Manager.
Requirements:
  • High school diploma or GED required.
  • Experience in customer service and grass-roots marketing required.
  • Experience as a certified lifeguard, youth sports instructor/coach, camp counselor, and/or childcare provider recommended.
  • Minimum experience of 6 months to 1 year in marketing and/or leadership role.
Work Environment:

While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.

Certificates and Licenses: Lifeguard, CPR, First Aid, and AED required.



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