Customer Experience Associate

5 days ago

Seattle, Washington, United States Sydecar, Inc Full time
About Us

Sydecar, Inc is revolutionizing the world of private markets by making them more accessible, transparent, and liquid. Our mission is to simplify and standardize the private investing experience, empowering capital allocators to discover and support visionary entrepreneurs.

Our Platform

We take care of all the behind-the-scenes tasks, from automating banking and ensuring compliance to handling contracts and managing taxes. This leaves investors the freedom to concentrate on what matters most: making valuable deals and nurturing meaningful relationships.

The Customer Experience Team

The Customer Experience team at Sydecar helps our customers get where they need to go. As the primary contact for all of our customers and their investors, the team works daily to resolve customer support cases, provide feedback for new product solutions, and manage an SPV or Fund from formation to closing, and beyond.

About the Opportunity

Customer Experience Associates are Sydecar's ambassadors to our Fund Managers and their Investors. The ideal candidate has an interest in alternative investing and is an excellent communicator with a strong desire to help others solve problems, no matter how big or how small.

Responsibilities
  • Respond to customer support inquiries to ensure a delightful experience
  • Identify product and process improvements that will shape the future of our product and workflow
  • Liaise with senior members of the team, as well as our Legal, Tax, and Product teams to answer customer questions and educate first-time Deal Organizers via our support inbox
  • Develop an expert knowledge of our product, our customers, and our industry
  • Support customer-facing projects and product discovery
Requirements
  • 2-4 years of experience working in a customer support or operations role preferably at a software company
  • Intermediate knowledge of venture investing or related fields
  • Excellent and professional written and verbal communication skills
  • Attention to detail and ability to manage many tasks at once without dropping the ball
  • Passion for customer service and creating positive experiences
  • Ability to effectively evaluate problems and propose sensible, scalable solutions
  • Process driven and highly organized, with an eye for process/product improvement
  • Detail oriented
Bonus Requirements
  • Experience working in a customer support role in FinTech or alternative investments industries
  • Fund accounting knowledge
Benefits
  • Competitive Salary
  • Generous Medical, dental, & vision
  • Bonus Plan
  • 401k with 6% Company Match
  • PTO
  • Parental Leave for All Employees
  • Life Insurance

Sydecar, Inc is an equal opportunity employer and is committed to providing a work environment free of discrimination and harassment. All employment decisions at Sydecar, Inc are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

  • Sales Associate

    2 weeks ago

    Seattle, Washington, United States Crate and Barrel Full time

    {"title": "Sales Associate", "description": "About the RoleWe're seeking a highly motivated and customer-focused Sales Associate to join our team at Crate and Barrel. As a Sales Associate, you will be the face of our brand, providing exceptional customer service and driving sales growth through effective selling skills and product knowledge.Key...

  • Customer Experience Associate

    2 weeks ago

    Seattle, Washington, United States Enterprise Mobility Inc Full time

    {"title": "Customer Experience Representative", "subtitle": "Join our team at Enterprise Mobility Inc.", "content": "About the RoleAs a Customer Experience Representative at Enterprise Mobility Inc., you will be responsible for providing exceptional customer service to our valued clients. Your primary goal will be to ensure that every customer interaction is...

  • Sales Associate

    1 week ago

    Seattle, Washington, United States Crate&Barrel Full time

    About the RoleWe're seeking a highly motivated and customer-focused Sales Associate to join our team at Crate and Barrel. As a Sales Associate, you will be responsible for delivering an exceptional customer experience, driving sales growth, and maintaining a visually appealing sales floor.Key ResponsibilitiesMaximize sales growth and profitability through...

  • Sales Associate

    2 weeks ago

    Seattle, Washington, United States Anthropologie Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Anthropologie. As a Sales Associate, you will play a key role in driving sales and providing an exceptional customer experience.Key ResponsibilitiesCustomer ExperienceDevelop genuine relationships with customers to understand their needs and...

  • Customer Experience Associate

    2 weeks ago

    Seattle, Washington, United States Bloomingdale's Full time

    About Bloomingdale'sBloomingdale's is a leading luxury department store that makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We strive to make Bloomingdale's like no other store in the world.Job OverviewA Bloomingdale's Merchandiser...

  • Sales Associate

    2 weeks ago

    Seattle, Washington, United States Anthropologie Full time

    Job Summary:We are seeking a highly motivated and customer-focused Sales Associate to join our team at Anthropologie. As a Sales Associate, you will play a key role in driving sales and providing an exceptional customer experience.Key Responsibilities:Customer Experience:Develop and maintain a deep understanding of our products and services to provide...

  • Sales Associate

    2 weeks ago

    Seattle, Washington, United States Carter'sOshKosh Full time

    About Carter's/OshKoshCarter's, Inc. is a leading North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip Hop, and Little Planet brands. We are the #1 most-purchased children's clothing brand, providing high-quality products and lasting careers for our team members.Job SummaryWe are seeking a...

  • Sales Associate

    1 week ago

    Seattle, Washington, United States Williams-Sonoma Full time

    About the RoleWe're seeking a highly motivated Sales Associate to join our team at Williams-Sonoma. As a Sales Associate, you will provide exceptional customer service, utilize effective selling techniques, and maintain a thorough knowledge of our products.Key ResponsibilitiesProvide sincere, friendly, and energetic customer service by exemplifying...

  • Sales Associate

    2 weeks ago

    Seattle, Washington, United States Williams-Sonoma Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Williams-Sonoma. As a Sales Associate, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth through effective product knowledge and sales techniques.Key...

  • Retail Sales Associate

    2 weeks ago

    Seattle, Washington, United States Marshalls Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Marshalls. As a Sales Associate, you will be responsible for delivering an exceptional customer experience, ensuring a positive and engaging shopping environment, and maintaining a clean and organized store.Key ResponsibilitiesCustomer Service: Engage...

  • Sales Associate

    2 weeks ago

    Seattle, Washington, United States Torrid Full time

    About the RoleAt Torrid, we're committed to creating a welcoming and inclusive culture that celebrates every shape, size, and curve of our customers. As a Sales Associate, you'll play a vital role in delivering an exceptional customer experience that drives loyalty and satisfaction.Key ResponsibilitiesProvide Exceptional Customer Service: Engage with...

  • Sales Associate

    2 weeks ago

    Seattle, Washington, United States Carter'sOshKosh Full time

    About Carter's/OshKoshCarter's, Inc. is a leading branded marketer in North America of apparel exclusively for babies and young children. The Company owns the Carter's and OshKosh B'gosh brands, two of the most recognized brands in the marketplace.Job SummaryThe Sales Associate (SA) is responsible for interacting with customers and employees to create a...

  • Retail Sales Associate

    1 week ago

    Seattle, Washington, United States Saatva Full time

    {"title": "Retail Sales Associate", "description": "About the RoleWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Saatva. As a key member of our Viewing Room team, you will be responsible for providing exceptional customer service and sales support to our guests.Key ResponsibilitiesInteract with customers in...

  • Customer Experience Specialist

    3 weeks ago

    Seattle, Washington, United States PVH Corp. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at PVH Corp. As a Sales Associate, you will be responsible for creating an emotional connection between our customers and the brand, exceeding expectations, and providing exceptional service.Key ResponsibilitiesCustomer ExperienceEngage with customers, offer...

  • Customer Experience Liaison

    2 weeks ago

    Seattle, Washington, United States Sydecar Full time

    {"About the Role": "At Sydecar, we're seeking a highly skilled Customer Experience Associate to join our team. As a key member of our Customer Experience team, you will be responsible for delivering exceptional customer service and support to our clients and their investors.Location: Seattle, WAAs a Customer Experience Associate, you will be the primary...

  • Retail Sales Associate

    2 weeks ago

    Seattle, Washington, United States C.C. FILSON CO Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at C.C. Filson Co. As a Sales Associate, you will be responsible for delivering exceptional customer service, driving sales growth, and maintaining a high level of product knowledge.Key ResponsibilitiesCustomer Service: Provide a luxury experience to all store...

  • Retail Sales Associate

    1 week ago

    Seattle, Washington, United States Room & Board Full time

    About the RoleWe are seeking a highly motivated and customer-focused Design/Retail Sales Associate to join our team at Room & Board. As a key member of our design team, you will be responsible for providing exceptional customer service, guiding customers through the creative design process, and leveraging technology to enhance the customer experience.Key...

  • Customer Experience Liaison

    2 days ago

    Seattle, Washington, United States TalentCompass Full time

    {"h1": "Customer Experience Associate", "p": "At TalentCompass, we're committed to delivering exceptional service and creating positive interactions with our valued customers. As a Customer Experience Associate, you'll be at the forefront of our commitment to customer satisfaction.", "ul": [{"li": "Develop relationships with customers and educate them on our...

  • Retail Sales Associate

    1 week ago

    Seattle, Washington, United States Elements Massage Full time

    Overview:We are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate. As a key member of our sales team, you will be responsible for providing exceptional customer service and selling our monthly Elements Wellness Program to clients.Key Responsibilities:Sales and Customer Service: Utilize our proven sales...

  • Branch Sales Associate

    3 weeks ago

    Seattle, Washington, United States Grainger Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Branch Sales Associate to join our team at Grainger. As a key member of our branch operations team, you will be responsible for delivering exceptional customer experiences and driving sales growth.Key ResponsibilitiesCustomer Service: Provide solutions and connect with walk-in customers by...