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Customer Experience Associate

2 months ago

Seattle, Washington, United States Enterprise Mobility Inc Full time
{"title": "Customer Experience Representative", "subtitle": "Join our team at Enterprise Mobility Inc.", "content": "

About the Role

As a Customer Experience Representative at Enterprise Mobility Inc., you will be responsible for providing exceptional customer service to our valued clients. Your primary goal will be to ensure that every customer interaction is positive, efficient, and exceeds their expectations.

Key Responsibilities

* Meet and greet customers in a professional and friendly manner
* Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
* Use company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment
* Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
* Answer incoming calls for reservations, rate quotes, general questions, and answers, provide information and resolution for customers, other branches, and other vendors
* Place outgoing calls for callback management and miscellaneous calls as assigned
* Assist in assessing the condition of rental upon return
* Notify management of any known customer problems
* Notify management of any known vehicle problems and any required vehicle maintenance
* Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and any company-sponsored classroom training
* Perform miscellaneous and backup duties as assigned

Requirements

* Must be at least 18 years old
* High School Diploma or G.E.D. required
* Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
* Must have been at current or most recent employer for 6 months or more
* Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years
* Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

What We Offer

* Competitive hourly rate of $20.75
* Opportunities for career growth and development
* Comprehensive benefits package, including paid time off, health insurance, and 401(k) retirement plan
* Employee discounts on car rentals, car purchases, and other services
* A dynamic and supportive work environment

Equal Opportunity Employer

Enterprise Mobility Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees and job applicants.

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