Beauty and Wellness Expert

6 days ago


Lemont, Illinois, United States Walgreens Full time
Job Summary

We are seeking a highly skilled Beauty and Wellness Consultant to join our team at Walgreens. As a Beauty and Wellness Consultant, you will be responsible for providing exceptional customer care, maximizing sales and brand awareness, and delivering a distinctive and delightful customer experience.

Key Responsibilities
  • Engage customers by greeting them and offering assistance with products and services.
  • Resolve customer issues and answer questions to ensure a positive customer experience.
  • Model and share customer care best practices by proactively offering assistance, asking questions to determine customers' needs, and informing customers of options.
  • Provide expertise in product demonstrations and consultations utilizing tools such as the Skin Hydrometer and tablet.
  • Lead and deliver in-store events to promote brand awareness and loyalty of Owned Brands and total Beauty, Wellness and Personal Care.
  • Build relationships with customers; provide authentic closure of customer interaction and build and foster relationships.
  • Engage with omni-channel solutions to enhance customer engagement/experience.
  • Locate products in other stores or online if unavailable in the store.
Requirements
  • High School Diploma/GED and at least one year of experience working in a retail sales environment that required meeting a defined sales goal OR at least one year of experience proactively selling beauty or cosmetic products and providing customer care.
  • Experience in developing ways to accomplish goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
  • Knowledge of products and brands in order to engage and meet the needs of the customer.
  • Experience building and maintaining relationships within a team.
  • Basic level PC/tablet skills.
Preferred Qualifications
  • Licensure in Cosmetology or as an Esthetician as granted by appropriate state licensing authority.
  • Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.
  • Experience demonstrating makeup application and providing makeovers to customers.
  • Experiencing selling Prestige brands.
  • Degree from Beauty School.
  • Experience with another retailer in the form of an Externship.
About Walgreens

Walgreens, one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. We are committed to making health and happiness simpler, easier and within reach for our customers and team members.



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