Operations Manager
2 weeks ago
Company: Ascent Hospitality
Location: Montgomery, AL
Job Overview:
The Assistant General Manager plays a crucial role in supporting the General Manager in the management of daily business operations. This position involves supervising staff, ensuring high levels of customer satisfaction, and maintaining accurate financial documentation. The Assistant General Manager is also tasked with the implementation of policies and procedures aimed at enhancing operational efficiency and productivity.
Key Responsibilities:
- Support the General Manager in the oversight of daily business functions.
- Lead staff management efforts to ensure exceptional customer service.
- Maintain and organize financial records while preparing necessary reports.
- Develop and enforce policies and procedures to optimize operational performance.
- Contribute to the creation and execution of marketing initiatives.
- Ensure adherence to company policies and industry regulations.
- Address customer complaints and resolve issues effectively.
- Assist in the recruitment and training of new team members.
- Perform additional tasks as directed by the General Manager.
Qualifications:
- Bachelor's degree in Business Administration or a related discipline.
- A minimum of 2 years of experience in a managerial capacity.
- Exceptional communication and interpersonal skills.
- Strong leadership qualities and problem-solving capabilities.
- Ability to thrive in a dynamic work environment.
- Proficiency in Microsoft Office and relevant software applications.
- Willingness to work flexible hours, including weekends and holidays.
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