Associate Team Leader

3 days ago


Kansas City, Missouri, United States Arkansas Department of Workforce Services Full time
About the Role

We are seeking a highly motivated and organized Associate Team Leader to join our team. As a key member of our retail operations team, you will be responsible for supporting a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office.

Key Responsibilities
  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to Service Standards execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
Requirements
  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Positive attitude
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive compensation and benefits package
  • A comprehensive training program
  • Recognition and rewards for outstanding performance
Why Work for Us

We are a company that values diversity, equity, and inclusion. We believe in creating a workplace culture that is welcoming and inclusive for all employees. We offer a range of benefits and programs to support the well-being of our employees, including employee assistance programs, wellbeing programs, and discounts on everyday items and services.


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