Associate Team Leader

24 hours ago


Kansas City, Missouri, United States Arkansas Department of Workforce Services Full time
Job Summary

We are seeking a highly motivated and organized Associate Team Leader to join our team during tax season. As a key member of our retail office, you will be responsible for supporting the Multi-Unit Team Leader and ensuring the delivery of exceptional client service experiences.

Key Responsibilities
  • Support the Multi-Unit Team Leader in managing daily office operations and ensuring quality execution of Service Standards.
  • Provide exceptional client service and resolve escalated concerns in a timely and professional manner.
  • Lead daily activities to ensure all tax office associates are scheduled and work is completed according to deadlines and quality standards.
  • Communicate essential information to office associates through daily huddles and maintain a positive and productive work environment.
Requirements
  • Prior experience working in customer service or a similar role.
  • Strong organizational skills and ability to plan and manage day-to-day office operations.
  • Customer-centric mindset and strong communication skills.
  • Computer proficiency with the ability to use MS Office.
  • Demonstrated ability to work independently with minimal supervision.
  • Positive attitude and flexibility to work a flexible schedule based on business needs.
What We Offer
  • A dynamic and supportive work environment recognized as one of the best companies to work for.
  • A comprehensive benefits package, including medical coverage, 401k retirement savings plan, and employee stock purchase plan.
  • Opportunities for growth and development in a rapidly evolving industry.
  • A commitment to diversity, equity, and inclusion, with a focus on creating a connected culture where everyone feels valued and supported.

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