IT Support Specialist

4 weeks ago


Madison, Wisconsin, United States HomeServices of America Inc Full time
Job Summary

We are seeking a highly skilled IT Field Technician to join our team at HomeServices of America Inc. As an IT Field Technician, you will be responsible for providing technical support to internal teams and developing processes for escalating issues.

Key Responsibilities
  • Technical Support: Perform technical tasks such as installing, configuring, maintaining, troubleshooting, and repairing of desktop hardware, software, Wi-Fi, printers, related peripherals, mobile devices, videoconference equipment, etc.
  • Support Functions: Manage support functions within Active Directory, Azure Active Directory, Exchange, O365 admin center, etc.
  • Corporate Applications: Manage and support other corporate desktop applications such as VPN, Multi-Factor Authentication, SSO, etc.
  • Security: Identify and respond to security threats in the environment and assist with any remediation.
  • Policies and Procedures: Create and document policies and procedures.
  • Audits: Perform various audits including asset management, deletion of devices from Microsoft Intune, Microsoft Endpoint Manager, and other inventory tracking software.
Requirements
  • Education: Associate's degree in business or computer science; or equivalent related work experience.
  • Experience: 3+ years related experience in a functional/technical area, including experience gathering requirements and writing specifications.
  • Skills: Working knowledge of software development methodologies and specialized analysis, design and testing tools.
Preferred Qualifications
  • Certifications: A+, Net+, and Security+ certifications.
  • Travel: Travel may be required within the Madison, WI area.

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