Senior Account Manager

3 weeks ago


San Francisco, California, United States Coveo Full time
Drive Customer Success with Coveo

As a Senior Account Manager at Coveo, you will play a pivotal role in introducing cutting-edge AI solutions to our customers. Your experience in growing an existing customer base of major accounts will be key in managing the entire sales cycle of customers across a variety of industries.

Key Responsibilities:
  • Develop and execute comprehensive territory plans to expand existing major customers, acting as the primary point of contact and owning the customer interface throughout the engagement.
  • Leverage existing relationships and forge new ones with CXO-level executives within target accounts, establishing trust and credibility by positioning yourself as a trusted advisor capable of addressing complex business challenges.
  • Create and maintain effective account plans to ensure long-term strategy alignment with customer business objectives, driving revenue target delivery and expected growth.
  • Negotiate and close complex, global deals, utilizing experience in intricate procurement processes.
  • Collaborate with internal stakeholders to create compelling strategies based on client needs, maximizing company value.
  • Work closely with cross-functional teams to align strategies and ensure client satisfaction, communicating client needs and feedback to drive product and customer satisfaction improvement and innovation.
  • Meet/exceed quarterly revenue and goal targets.
Requirements:
  • 8+ years' experience exceeding sales quotas, expanding existing customer accounts in software/SaaS, with a strong foundation in strategic account approach.
  • Comfortable selling to C-Suite, CIOs, Senior IT executives, and Senior LOB executives.
  • Skilled at building and managing a strong pipeline for your portfolio, identifying high-potential leads, nurturing relationships, and strategically advancing opportunities through the sales cycle within key accounts.
  • A natural, collaborative leader who thrives in growth-stage companies, leveraging resources for success.

Coveo is an innovative and customer-centric company that delivers value through its market-leading GenAI Enterprise-Ready platform. If you're a sales professional who thrives in a fast-paced environment and is driven to make an impact, we encourage you to apply.



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