Dining Services Host/Hostess

4 days ago


Geneva Illinois, United States Northwestern Memorial Healthcare Full time
Job Summary

The Host/Hostess plays a vital role in ensuring the highest level of patient satisfaction and care at Northwestern Memorial Healthcare. As a key member of our dining services team, you will be responsible for providing exceptional service to patients, families, and staff while adhering to our organization's mission, vision, and values.

Key Responsibilities
  • Meal Tray Service: Serves the correct patient tray, confirmed by the diet report, to the correct patient 100% of the time. Checks patient trays accurately for content and diet compliance.
  • Meal Preparation: Accurately prepares patient meal trays.
  • Patient Nourishment: Provides all nourishments to patients.
  • Departmental Compliance: Follows established department policy and procedure, infection control and isolation guidelines, and uses standard precautions when preparing and passing trays.
  • Tray Retrieval and Cleaning: Retrieves trays from patient rooms, records fluid and % intake consumed, and collects all trays from unit soiled utility rooms and places in meal cart to return to kitchen. Cleans and sanitizes meal carts and equipment.
  • Customer Service: Follows up with patients following meals to assure satisfaction. Conducts introduction rounds and distributes room service menus for new patients and those with changed diets.
  • Inventory Management: Inventories and fills floor stock to par level. Stocks supplies in an organized manner - rotates stock according to 'first in, first out method.'
  • Food Safety: Takes food temperatures and acts upon any item out of appropriate range. Checks and records refrigerator and freezer temperatures daily. Follows steps outlined in procedure when temperature is out of range; documents actions and resolutions.
  • Cleanliness and Organization: Maintains cleanliness of unit utility areas, refrigerator, and microwave. Discards all unlabeled non-patient, non-floorstock items from clean utility room refrigerator.
Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will also need to be detail-oriented and able to maintain accurate records.


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