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Client Support Specialist

2 months ago

Winona, Minnesota, United States Peerless Chain Full time
Job Overview

This position is NOT remote.

PRIMARY FUNCTION:

The role is designed to deliver exceptional customer service to all clients of Peerless Chain, as well as to internal colleagues, by leveraging comprehensive knowledge of the company's offerings and programs. This includes providing both verbal and written assistance to meet customer needs while collaborating closely with the relevant sales management team for further growth.

REPORTING STRUCTURE:

Reports directly to the Customer Service Supervisor.

Maintains a strong collaborative relationship with all departments.

REQUIREMENTS:

A degree in a relevant field is preferred, or equivalent experience in sales within a manufacturing or factory setting. Proficiency in entering data accurately across various systems is essential. Must possess professional communication skills, with the ability to speak, read, write, and comprehend English. Demonstrated experience with Microsoft Office is required, and familiarity with JD Edwards software is advantageous.

KEY RESPONSIBILITIES:

  1. Manage all customer phone orders, inquiries, complaints, or issues.
  2. Ensure timely and neat preparation of all proposals, quotations, and customer communications.
  3. Facilitate the processing of customer orders and quotations.
  4. Effectively communicate and collaborate with all internal and external departments at Peerless Chain.
  5. Receive, categorize, and process new customer orders and modifications.
  6. Engage in negotiations with customers, address disputes, and amend contracts as necessary.
  7. Coordinate shipping releases efficiently.
  8. Draft correspondence to gather additional customer information or resolve disputes.
  9. Work closely with outside sales managers to provide excellent customer service.
  10. Maintain organized files of all documentation in the appropriate systems.
  11. Regular attendance is crucial for the role. Unplanned absences can disrupt departmental operations and reduce overall effectiveness.
  12. Perform other duties as assigned.

Physical Requirements

The physical demands outlined here represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

While fulfilling the responsibilities of this role, the employee will primarily be in a sedentary position, requiring communication with others through listening, speaking, and writing. The employee will frequently need to walk, sit, use hands for tasks, and reach with hands and arms. Occasionally, the employee may need to stand. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required for this position include close vision, peripheral vision, depth perception, and the ability to adjust focus.



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