Care Management Team Lead

3 days ago


Little Rock, Arkansas, United States Ritter Communications Full time
Job Description
In this challenging and rewarding role as Care Management Team Lead, you will be responsible for providing exceptional customer service to our clients. This includes identifying training opportunities, creating materials for SBARs/KARs, and processing improvement initiatives. You will also serve as the first point of escalation for customer trouble and oversee NPS and Touchpoint Survey closed-loop processes.

The estimated annual salary for this role is $72,000 - $82,000, based on industry standards and location.

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