Vice President of Operations

2 weeks ago


State College, Pennsylvania, United States Arize Federal Credit Union Full time

About Us: Arize Federal Credit Union is dedicated to enhancing the financial health of our members and the community by offering tailored financial solutions to everyday challenges.

As a growing entity with a community charter, we serve our members with a commitment to local decision-making, fostering a culture centered on teamwork, personal growth, community engagement, work-life balance, and advocacy.

The Role: We are seeking a Vice President of Operations for a full-time, in-person position. This role is crucial in overseeing the operational aspects of the Credit Union to enhance employee effectiveness and align with organizational priorities.

Key Responsibilities:

  • Manage operational functions that support sales and service objectives.
  • Develop and implement operational procedures to optimize effectiveness and ensure consistent quality service across all branches.
  • Identify opportunities for digital solutions to enhance business initiatives and collaborate with leadership to define outcomes.
  • Monitor industry trends and work with senior management to introduce new programs or products.
  • Collaborate with key system vendors to maximize available tools and resources for improved efficiency.
  • Ensure compliance with federal laws and regulations in partnership with the Compliance Officer.
  • Lead the development of strategic plans related to operational effectiveness and organizational goals.
  • Participate in operational councils and liaise with affiliated organizations to enhance operational performance.
  • Oversee hiring, promotions, and performance evaluations for direct reports to maintain high service quality.
  • Coordinate with auditors for annual audits and ensure compliance with regulatory standards.
  • Establish a consistent training program for branch staff to uphold superior service standards.

Qualifications:

  • 5 - 10 years of relevant experience.
  • Demonstrated integrity and trustworthiness.
  • Strong motivational and influencing skills.
  • Excellent communication abilities.
  • Comprehensive knowledge of credit union products and applicable policies.
  • A bachelor's degree or equivalent industry-recognized certifications.

Benefits: Arize Federal Credit Union offers a secure and stable work environment with competitive financial incentives, including a comprehensive benefits package that features:

  • Incentive Plan
  • Medical, Dental, and Vision Coverage
  • Life Insurance and Disability Benefits
  • Flexible Spending Accounts
  • Retirement Plans with Employer Contributions
  • Generous Paid Time Off and Holidays
  • Education Assistance

We are committed to providing an inclusive hiring process and a work environment free from discrimination and harassment.



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