Vice President of Operations
2 weeks ago
About Us: Arize Federal Credit Union is dedicated to enhancing the financial health of our members and the community by offering tailored financial solutions to everyday challenges.
As a growing entity with a community charter, we serve our members with a commitment to local decision-making, fostering a culture centered on teamwork, personal growth, community engagement, work-life balance, and advocacy.
The Role: We are seeking a Vice President of Operations for a full-time, in-person position. This role is crucial in overseeing the operational aspects of the Credit Union to enhance employee effectiveness and align with organizational priorities.
Key Responsibilities:
- Manage operational functions that support sales and service objectives.
- Develop and implement operational procedures to optimize effectiveness and ensure consistent quality service across all branches.
- Identify opportunities for digital solutions to enhance business initiatives and collaborate with leadership to define outcomes.
- Monitor industry trends and work with senior management to introduce new programs or products.
- Collaborate with key system vendors to maximize available tools and resources for improved efficiency.
- Ensure compliance with federal laws and regulations in partnership with the Compliance Officer.
- Lead the development of strategic plans related to operational effectiveness and organizational goals.
- Participate in operational councils and liaise with affiliated organizations to enhance operational performance.
- Oversee hiring, promotions, and performance evaluations for direct reports to maintain high service quality.
- Coordinate with auditors for annual audits and ensure compliance with regulatory standards.
- Establish a consistent training program for branch staff to uphold superior service standards.
Qualifications:
- 5 - 10 years of relevant experience.
- Demonstrated integrity and trustworthiness.
- Strong motivational and influencing skills.
- Excellent communication abilities.
- Comprehensive knowledge of credit union products and applicable policies.
- A bachelor's degree or equivalent industry-recognized certifications.
Benefits: Arize Federal Credit Union offers a secure and stable work environment with competitive financial incentives, including a comprehensive benefits package that features:
- Incentive Plan
- Medical, Dental, and Vision Coverage
- Life Insurance and Disability Benefits
- Flexible Spending Accounts
- Retirement Plans with Employer Contributions
- Generous Paid Time Off and Holidays
- Education Assistance
We are committed to providing an inclusive hiring process and a work environment free from discrimination and harassment.
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