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Technical Support Specialist for Customer Success

2 months ago

Houston, Texas, United States OptiSigns Inc. Full time
Job Overview

Are you enthusiastic about technology and possess experience with electronic hardware and software initiatives? Do you find the possibilities of smart devices, encompassing software, hardware, and operating systems, intriguing?

If this resonates with you, we invite you to leverage your expertise and communication abilities to assist our clients in effectively integrating technology into their operations, thereby enhancing value and efficiency.

About Our Company

OptiSigns has been a global leader in this domain, providing our clients with a competitive edge since our inception. The value we deliver stems from our deep understanding of customer challenges, a feature-rich software platform, user-friendliness, and advanced AI and IoT capabilities.

Key Responsibilities:

  • Become proficient in our software and hardware offerings, including Windows, Android, Raspberry Pi, Linux, and various other devices.
  • Address end-user inquiries and issues via our ticketing system, escalating to video calls when necessary.
  • Propose modifications to technical documentation and help desk resources.
  • Collaborate with clients to help them comprehend the application and its utility in their businesses.
  • Diagnose customer issues and provide effective solutions and recommendations.
  • Conduct diagnostics and troubleshooting for both hardware and software.
  • Collect customer feedback regarding application usage.
  • Identify and analyze recurring issues.
  • Escalate complex problems to the engineering team as required.

Qualifications:

  • Solid understanding of audio/video and other embedded hardware and software.
  • Familiarity with images, applications, and projects related to A/V and embedded systems.
  • Creative problem-solving and critical thinking skills.
  • Ability to work collaboratively within team environments.
  • Excellent communication skills to convey technical concepts to non-technical users.
  • Willingness to work an 8-hour shift, Monday to Friday, with on-call responsibilities.

Benefits:

  • Work Location: Houston, TX Headquarters Office
  • Remote Work: Opportunity for 1 day a week, at management's discretion.
  • Job Type: Full-time
  • Benefits Include:
    • Dental insurance
    • Flexible scheduling
    • Health insurance
    • Paid time off
    • Vision insurance
  • Compensation Package:
    • Bonus opportunities
  • Experience Level:
    • 1 year
  • Schedule:
    • 8-hour shift
    • Monday to Friday
    • On-call duties
  • Application Question:
    • Describe a situation where your efforts helped a customer gain a better understanding of their needs, resulting in increased customer satisfaction.
  • Education:
    • Bachelor's degree (Preferred)
  • Experience:
    • Customer service: 1 year (Preferred)
  • Ability to Commute:
    • Houston, TX (Required)
  • Ability to Relocate:
    • Houston, TX 77040: Relocation before starting work (Required)
  • Work Location: In-person