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Department Manager
2 months ago
Job Summary:
We are seeking a highly skilled and experienced professional to join our team as a Team Lead at People's Food Co-op. As a key member of our Front End department, you will be responsible for ensuring the smooth operation of our store, providing exceptional customer service, and leading a team of staff to achieve our goals.
Key Responsibilities:
- Customer Service: Provide strong leadership, training, coaching, and support to all front end staff to ensure excellent customer service.
- Operations Management: Manage the daily operations of the front end, including break schedules, traffic flow, delegation of tasks, and cash flow.
- Leadership and Development: Lead and develop a team of staff, providing ongoing training and coaching to ensure they have the skills and knowledge needed to succeed.
- Communication and Collaboration: Communicate effectively with all store management and staff to create a cohesive store team and ensure seamless operations.
- Problem-Solving and Conflict Resolution: Address performance problems and conflicts in a timely and respectful manner, using documented verbal and written warnings as necessary.
- Inventory Management: Ensure the front end is fully stocked with all supplies, including bags, forms, and other essential items.
- Equipment Maintenance: Have a working knowledge of all front end equipment and systems, with the ability to correct errors and troubleshoot potential problems.
- Store Appearance: Maintain the cleanliness of the front end and front end equipment, ensuring a positive shopping experience for our customers.
- Community Engagement: Create a sense of community and information at the service desk, promoting classes and events at the Co-op or sponsored by the Co-op.
- Customer Assistance: Assist customers in finding products, promoting and selling memberships to the Co-op, and serving as a MOD as needed.
Requirements:
- Experience: Minimum of one (1) year experience in a customer service type of employment.
- Cash Handling and Security: Experience with cash handling and cash security.
- Organizational Skills: Strong organizational skills, with the ability to manage multiple tasks and priorities.
- Attention to Detail: Keen attention to detail, safety, and customer needs.
- Leadership and Supervision: Ability to manage, supervise, and motivate staff, with a focus on providing ongoing leadership and development.
- Communication and Teamwork: Strong communication and listening skills, with the ability to work well with others in a cooperative environment.
- Equipment Operation: Ability to operate other equipment within the department.
- Follow-Through: Demonstrated ability to follow through on commitments.
Physical Requirements:
- Computer Use: Ability to use computer keyboard, monitor, mouse, telephone, and various office equipment continuously.
- Lifting and Carrying: Ability to lift and carry up to 30 pounds frequently, and up to 60 pounds occasionally.
- Standing and Walking: Ability to stand or walk for the duration of the shift.
- Bending and Stooping: Ability to bend, stoop, squat, kneel, climb stairs or ladder.
- Reaching and Vision: Ability to reach above shoulder height frequently, and to talk and hear to communicate with customers.
- Finger and Hand Dexterity: Finger and hand dexterity with the ability to grasp and hold items of different sizes.
- Vision: Vision ability - close, distance, peripheral vision, and depth perception.