IT Support Specialist

23 hours ago


Chantilly, Virginia, United States Dane Full time

Company Overview

DANE LLC prioritizes employee well-being and support, offering a comprehensive benefits package including generous paid time off, competitive salary, and opportunities for growth and development.

About the Role

We are seeking a skilled IT Support Specialist to provide exceptional account management services for Department of State consolidated accounts. Your responsibilities will include creating, modifying, and overseeing all Department of State accounts, handling SNAP card administration, and initial mobile and laptop support at the tier 1 level.

Key Responsibilities

  • Perform systems administrative and operational duties on computer systems.
  • Manage account settings in Active Directory.
  • Welcome and assist customers during front desk operations.
  • Analyze, evaluate, test, and repair basic hardware problems.
  • Prepare activity and progress reports regarding support activities.
  • Respond, investigate, and resolve technical issues.
  • Act as a technical resource for user inquiries.
  • Contribute to developing and implementing improvements in account management processes.
  • Work to achieve Service Level Agreements (SLAs) when resolving customer issues.
  • Organize and conduct training sessions for software products.
  • Provide troubleshooting diagnosis and repair for laptop and mobile devices.

Requirements

  • Strong customer service and communication skills.
  • Excellent interpersonal skills, with the ability to listen and understand user needs.
  • Working knowledge of ServiceNow ticketing system.
  • Experience providing Tier 1 and 2 technical support for hardware and software.
  • Attention to detail and strong working knowledge of computer terms.
  • Customer service operations experience.
  • 1-3 years of related experience.
  • Industry standard certifications, such as A+, Security+, or Network+, are preferred.
  • Mobile or public key infrastructure (PKI, Smartcard) experience is a plus.

What We Offer

  • A competitive salary range of $60,000 - $80,000 per year, depending on experience.
  • Flexible work-from-home options available.
  • DANE LLC is an equal opportunity employer.


  • Chantilly, Virginia, United States Specialist Office Full time

    Job OverviewWe are seeking a Medical Office Coordinator to join our team at Specialist Office in Chantilly-Fairfax Virginia. This is an exciting opportunity for a highly organized and detail-oriented individual to provide exceptional patient care and support.


  • Chantilly, Virginia, United States ALTA IT Services Full time

    We are seeking a highly skilled Enterprise IT Specialist to join our team at ALTA IT Services. As an Enterprise IT Specialist, you will be responsible for ensuring the smooth operation of our cloud-based systems.About the JobYour key responsibilities will include:Installing, configuring, and maintaining cloud-based systemsProviding technical support and...


  • Chantilly, Virginia, United States ALTA IT Services Full time

    Job Title: Cloud Architect TS/SCI SpecialistLocation: Chantilly, Alexandria, or St. LouisEstimated Salary: $140,000 - $180,000 per yearAbout the Job:We are seeking a highly experienced Cloud Architect TS/SCI Specialist to join our team at ALTA IT Services. As a key member of our DevOps team, you will be responsible for designing and implementing cloud-based...


  • Chantilly, Virginia, United States SF Staffing Solutions Full time

    Job Title: Customer Support SpecialistThe SF Staffing Solutions company is seeking a skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for handling all customer contact received by telephone, in writing, and in person. This includes troubleshooting inquiries, following up with customers on issues...


  • Chantilly, Virginia, United States Guidepost Montessori Full time

    Job Title: Administrative Support SpecialistWe are seeking a highly skilled Administrative Support Specialist to join our team at Guidepost Montessori. As an Administrative Support Specialist, you will play a vital role in supporting the front desk and daily school operations.Key Responsibilities:Greet and provide excellent customer service to our families...


  • Chantilly, Virginia, United States Sparks Personnel Services, Inc. Full time

    Job Title: Client Support SpecialistJob Summary: We are seeking a detail-oriented and customer-focused Client Support Specialist to join our team at Sparks Personnel Services, Inc. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.Key Responsibilities: As a Client...


  • Chantilly, Virginia, United States ALTA IT Services Full time

    Job DescriptionWe are seeking a highly skilled Linux Operations Specialist to join our team at ALTA IT Services. This role will be responsible for the installation, configuration, and maintenance of Linux-based systems and applications.Estimated Salary: $100,000 - $130,000 per year.Key Responsibilities:Install, configure, and maintain Linux-based systems and...


  • Chantilly, Virginia, United States Tenica and Associates Full time

    We are looking for an Executive Support Specialist to join our team at Tenica and Associates. This role is perfect for a skilled professional who can provide high-level support to our clients.The estimated salary for this position is $70,000 - $90,000 per year, based on industry standards.Job Overview:As an Executive Support Specialist, you will be...


  • Chantilly, Virginia, United States VTG Full time

    Job Title:Enterprise IT Support Specialist About VTG:VTG is a leading provider of innovative technology solutions. Our team of experts is dedicated to delivering exceptional service and support to our clients. Job Description:We are seeking a highly skilled Enterprise IT Support Specialist to join our team. As a key member of our IT department, you will be...


  • Chantilly, Virginia, United States Tenica Global Solutions Full time

    We are seeking a skilled Technical Support Specialist to join our team in Chantilly, Virginia. The ideal candidate will have a strong background in system administration and be able to troubleshoot complex technical issues.The estimated salary for this position is $80,000 - $110,000 per year, depending on experience.As a Technical Support Specialist at...


  • Chantilly, Virginia, United States NES Associates Full time

    About NES AssociatesNES Associates is a global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community.Job OverviewWe are seeking an experienced Intelligence Support Specialist to join our team in Chantilly, VA. This role will...


  • Chantilly, Virginia, United States ZipRecruiter Full time

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at ZipRecruiter. This 6-12 month contract opportunity is 100% remote, with the possibility of working from the office in the future.


  • Chantilly, Virginia, United States MSCCN Full time

    Job Summary:We are looking for a highly organized and detail-oriented Clerical Support Specialist to join our team. As a Clerical Support Specialist, you will perform a range of administrative tasks, including data entry, document preparation, and customer service.About the Job:This is a full-time position that requires a high school diploma or equivalent...


  • Chantilly, Virginia, United States Government Contractor Full time

    Job Title: Computer Support SpecialistDescription:We are seeking a skilled Computer Support Specialist to join our team at a Government Contractor in Chantilly, VA. This role involves providing top-notch technical support to clients with various technical issues.About the Job:This is a full-time position that requires excellent communication and...


  • Chantilly, Virginia, United States Omega Health Full time

    About the RoleWe are seeking a compassionate and skilled Disability Support Specialist to join our team at Omega Health Services in Fairfax. As a Vocational Counselor, you will play a vital role in empowering individuals with disabilities to achieve their full potential and pursue fulfilling careers.


  • Chantilly, Virginia, United States Maxim Healthcare Services Full time

    About the RoleMaxim Healthcare Services is seeking a skilled Behavioral Support Specialist to join our team. As a Behavioral Support Specialist, you will work one-on-one with children with Autism, providing support and guidance to help them develop essential social skills, communication skills, and manage repetitive or restrictive...


  • Chantilly, Virginia, United States Lennar Homes Full time

    Job SummaryWe are looking for a highly skilled and motivated individual to join our team as a Home Finance Support Specialist. As a Home Finance Support Specialist, you will provide support to Loan Officers and assist with mortgage development activities. This includes participating in formal training programs, assisting Loan Officers with mortgage rate...


  • Chantilly, Virginia, United States Acclaim Technical Services Full time

    Job OverviewAcclaim Technical Services, a leading language, operations, and technology services company, is seeking an experienced Administrative Support Specialist to join its Mission Technology and Solutions Business Unit in Chantilly, VA.Job ResponsibilitiesAssist in collecting information for and drafting responses to corporate action tasking through...


  • Chantilly, Virginia, United States The Metamorphosis Group, Inc. Full time

    Job DescriptionThe Metamorphosis Group, Inc. is seeking an experienced System Support Specialist to join our team in Chantilly, VA. As a key member of our IT department, you will be responsible for supporting all elements of our system, including commercial off-the-shelf (COTS) products and software.Our ideal candidate will have a strong background in Oracle...


  • Chantilly, Virginia, United States Red River Full time

    Job DescriptionWe are seeking an experienced IT Systems Support Specialist to join our team at Red River. The successful candidate will provide technical support and services to internal teams and external clients, ensuring the smooth operation of our systems.Key Responsibilities:Respond to technical inquiries and resolve issues in a timely mannerProvide...