Customer Service Representative
4 weeks ago
We are seeking a dedicated and professional individual to join our team as a Customer Service Representative. As a key member of our healthcare team, you will provide exceptional customer service to patients, visitors, and healthcare providers. Your strong communication and interpersonal skills will enable you to effectively address client inquiries and ensure a positive experience for all stakeholders.
Key Responsibilities
- Provide courteous and professional customer service to patients, visitors, and healthcare providers.
- Respond to client inquiries regarding specimen requirements and turnaround times.
- Manage client issues related to specimen handling and transportation, documenting all follow-ups.
- Handle incoming calls efficiently, transferring requests as necessary.
- Assist with laboratory outreach activities and maintain organized clerical duties.
- Generate and distribute laboratory reports while ensuring confidentiality of patient information.
- Participate in training and continuing education opportunities.
What We're Looking For
- High school diploma or equivalent; college-level education preferred.
- Minimum of two years of experience in a laboratory or healthcare-related role.
- Knowledge of medical terminology and familiarity with billing practices is a plus.
- Strong problem-solving skills and the ability to work effectively with diverse individuals.
- Basic computer proficiency and the ability to multitask in a dynamic environment.
Catholic Medical Center is a nonprofit, regional health system committed to delivering the highest quality and most advanced healthcare to patients across New Hampshire. We are driven by our mission to offer health, healing, and hope to every individual who seeks our care, and we live by our values of Respect, Integrity, Compassion, and Commitment. We are proud to be named to the Forbes list of America's Best-in-State Employers for two consecutive years.
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