Customer Service Representative for Auto and Home Insurance

4 weeks ago


Hollywood, Florida, United States Bet On You LLC, an Allstate Insurance Full time
Job Title: Customer Service for Auto and Home Insurance

Job Description:

At Bet On You LLC, an Allstate Insurance Agency, we empower our community and protect our tomorrow. Our team thrives on the success of each other and our customers.

We are seeking a dedicated and detail-oriented customer service professional with over 1 year of experience in the insurance industry.

Responsibilities:

  • Answering calls and responding to customer complaints.
  • Accessing customer accounts and policy schedules.
  • Responsible for retention, re-write, and cross sales into multiple lines of insurance.
  • Providing customers with detailed information about policies and products.
  • Recommending available products.
  • Typing up complaint reports.
  • Managing the customer complaint database.
  • Educating clients on policy options and benefits, assisting in the selection of appropriate coverage.
  • Developing a knowledge base of frequently asked questions, improving response time and customer satisfaction.
  • Assisting in training new team members on customer service best practices and insurance fundamentals.


Requirements:

  • Friendly and professional demeanor.
  • Excellent communication and interpersonal skills.
  • Basic computer skills and knowledge of database software.
  • Excellent verbal and written communication.
  • Strong problem-solving abilities.
  • In-depth knowledge of insurance products and policies.
  • Proficient in CRM systems (e.g., Salesforce, Zendesk).
  • Customer relationship management.
  • Empathy and active listening.
  • Ability to work under pressure and meet deadlines.
  • Team collaboration and training.


Benefits:

  • Annual Base Salary Based on Experience.
  • Paid Time Off (PTO).
  • Mon-Fri Schedule.
  • Evenings Off.
  • Career Growth Opportunities.
  • Hands on Training.


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