Customer Service Representative
3 weeks ago
About Integrated Home
We provide an Integrated Delivery System in the home setting, which includes Durable Medical Equipment, Respiratory, Home Health, and Home Infusion services. Our select network of Medicare and/or Medicaid Certified and Accredited providers responds to the needs of our patients - 24/7. We operate with the sole intent of providing the highest quality in-home care services that improve and enhance the daily living for our patients.
Our Delivery Model
Our delivery model is trusted by national Managed Care Organizations (MCOs), physicians, and patients. We have over two decades of expertise as the market leader in value-based Home Health, Durable Medical Equipment, and Home Infusion Services. We currently serve over 2 million lives throughout the nation and the Commonwealth of Puerto Rico.
What You Will Do
As a customer service call agent, you will handle outbound telephonic calls ensuring positive patient experiences. You will liaison between our company and our patients, verify patient information, troubleshoot equipment to resolve patient's issues, provide delivery information, respond to health plan inquiries, process re-fill requests, escalate unresolved issues, and complete and process any pending orders.
What We Are Looking For
We are looking for a candidate with 1-2 years of customer service support experience with the healthcare industry, Home Health Services preferred. You should have effective verbal and written communication skills, ability to use various computer programs and applications, IE EMR/EHR, ability to self-motivate and work independently, customer focus, and adaptability to different personality types. Bilingual Spanish is required.
Benefits
- Medical, Vision, Dental, Short- and Long-term insurance
- 6+ Days of Holidays Pay
- 12+ days of PTO
- Employer paid life insurance
- 401K with employer contribution
- Wellness program with reward incentives
- Employee recognition and reward programs
- Comprehensive paid training program
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