Customer Service Representative

4 weeks ago


West Sacramento, California, United States Ernest Full time

Ernest Packaging Solutions is seeking a skilled Client Coordinator to join our team in West Sacramento, CA. This full-time position offers a competitive pay rate, benefits, and an amazing employee-first culture.

We've been committed to our customers' success for over 77 years, and we're looking for someone who shares our values. When you work with Ernest, you'll enjoy the advantages of learning proven methods of success, a proactive approach, and having fun while earning what you're worth with a lot of really awesome people.

Key Responsibilities

  • Process order requests, confirmations, follow-ups, and purchase orders, ensuring timely delivery of scheduled shipments.
  • Respond to customer inquiries and provide positive, courteous service, answering questions regarding product line, pricing, and deliveries.
  • Work closely with Merchandising to expedite or insure timely delivery of scheduled shipments, maintaining close liaison with other departments to carry orders through to completion.
  • Report errors or customer concerns to the Manager of Inside Client Relations and keep lines of communication open with Manager/Sales Personnel.
  • Look for opportunities to add value to client orders, suggest promotional items, and keep up-to-date information on customers.

Requirements

  • Client/customer service experience or equivalent combination of formal education/training and experience in the industrial packaging or related industry.
  • Working knowledge of CRM management systems and thorough knowledge of outbound calling techniques and customer service measurements of success.
  • Demonstrated ability to communicate effectively both verbally and in writing, with background in distribution methods, process improvement programs, and procedures.

Work Location: In person



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