Customer Service Ambassador
4 weeks ago
Hotel Guest Experience Specialist
At Harlow's Casino Resort & Spa, we are seeking a skilled Hotel Guest Experience Specialist to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and providing personalized service to our valued guests.
Key Responsibilities:
- Guest Registration and Room Assignment: Register and assign rooms to hotel guests, ensuring accurate and efficient processing of guest information.
- Payment and Billing: Verify guest identification, establish payment methods, and compute bills for departing guests.
- Reservations and Room Management: Make and confirm reservations, manage room availability, and maintain accurate records of guest accounts.
- Guest Services: Provide exceptional guest service, answer inquiries, and resolve issues promptly and professionally.
- Communication and Teamwork: Collaborate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
Requirements:
- Must be 21 years of age or older
- Able to obtain a Mississippi Gaming License
About Harlow's Casino Resort & Spa:
We are a premier gaming and entertainment destination, offering a wide range of amenities and services to our guests. As a Hotel Guest Experience Specialist, you will be part of a dynamic team dedicated to delivering exceptional guest experiences and exceeding expectations.
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