Customer Service Captain

3 weeks ago


Greenville, South Carolina, United States Dave & Buster Full time
Job Title: Captain - Customer Service

At Dave & Buster's, we're looking for a skilled and charismatic Captain to join our team. As a Captain, you'll be the face of our establishment, responsible for delivering an unparalleled guest experience through exceptional service, attention to detail, and a passion for creating memorable moments.

Key Responsibilities:
  • Provide exceptional service to guests, ensuring their experience is nothing short of amazing.
  • Act as an ambassador for the building, assisting guests with all requests and answering questions as needed.
  • Manage wait times, communicate information to guests and team members, and maintain a clean and organized environment.
  • Assist with the maintenance and upkeep of the Viewpoint and Midway areas, including restocking supplies and resetting game areas.
  • Provide game assistance, notify support technicians or management as needed, and ensure guests adhere to house policies.
  • Bid farewell to guests, ensuring everything was satisfactory and inviting them to return.
Requirements:
  • Must be at least 18 years of age.
  • Must demonstrate ability to read and communicate in English.
  • Must be able to work days, nights, and/or weekends as required.
  • Must be able to work in environments with both hot and cold temperatures, as well as noisy and fast-paced environments.
Compensation:

Compensation is from $7.25 - $10.75 per hour.

We are an equal opportunity employer and participate in E-Verify in states where required.


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