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Crisis Support Specialist
2 months ago
Crisis Support Specialist - Domestic Violence Services
Harbor House of Central Florida
Are you dedicated to making a difference in the lives of individuals affected by domestic violence? If you have a background in social services, counseling, or a related discipline, we invite you to explore this opportunity.
Position: Crisis Support Specialist (Full-time and Part-time opportunities available)
Compensation: Starting at $16.50/hour
Employee Benefits:
- Comprehensive Medical, Dental, Vision, and Life Insurance: Provided at no cost to employees
- Employee Assistance Program
- 403(b) Retirement Savings Plan
ABOUT HARBOR HOUSE OF CENTRAL FLORIDA
Harbor House of Central Florida is committed to eradicating domestic violence through prevention and support services. We offer essential, life-saving assistance to survivors, promote best practices, and engage the community in our mission. Our services encompass emergency shelter, legal support, and a dedicated domestic abuse hotline.
We believe in a comprehensive approach that includes wrap-around services, such as licensed childcare and pet care, ensuring that all family members can find safety and healing together. Healthy families contribute to a thriving community.
A DAY IN THE LIFE OF A CRISIS SUPPORT SPECIALIST
As a Crisis Support Specialist, your responsibilities will include:
- Providing advocacy, emotional support, crisis intervention, safety planning, and risk assessments to individuals reaching out for help.
- Managing the crisis hotline during your scheduled shifts, evaluating the safety needs of callers, and offering immediate safety planning as required (80% of your time).
- Delivering crisis intervention, information, and referrals to appropriate resources.
- Collaborating with survivors to problem-solve and provide constructive feedback.
- Assisting in the development and maintenance of relevant crisis hotline resources and information (5% of your time).
- Documenting and compiling statistical data regarding clients and services for submission to the Shelter Services Manager (5% of your time).
QUALIFICATIONS FOR A CRISIS SUPPORT SPECIALIST
- A minimum of an undergraduate degree in social work, psychology, counseling, or a related field. Relevant professional experience may be considered in lieu of formal education at the discretion of the Chief Executive Officer.
- At least 3 years of pertinent experience, ideally within a domestic violence program.
- Completion of a 3-day training to obtain CORE certification prior to engaging with survivors.
- A valid Florida driver's license and a record that meets insurability requirements.
Skills and Attributes:
- Highly organized with the ability to manage multiple priorities.
- Exceptional communication skills, both written and verbal.
- Patient, composed, and responsive under pressure.
- Sound judgment and discretion in handling confidential information.
- Empathetic and compassionate while maintaining professional boundaries.
INTERESTED IN JOINING OUR TEAM?
We value your time and have streamlined our application process. If you believe this role aligns with your passion for helping survivors of domestic violence, we encourage you to complete our initial mobile-friendly application. We look forward to connecting with you.
Please refrain from making phone calls.
Harbor House maintains a drug-free workplace.
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