Referral Coordinator

1 week ago


Bell Gardens, California, United States Family Health Care Centers of Greater Los Angeles Full time
Job Title: Referral Coordinator

Family Health Care Centers of Greater Los Angeles is seeking a highly organized and detail-oriented Referral Coordinator to join our team. As a Referral Coordinator, you will play a critical role in ensuring seamless patient care by coordinating referrals and authorizations.

Responsibilities:
  • Monitor and oversee the patient referral system to ensure timely and accurate processing of referrals and authorizations.
  • Process and monitor all patient referrals and managed care authorization requests, ensuring that all necessary information is complete and accurate.
  • Ensure that all referrals and authorizations are filed appropriately and maintained in the patient's electronic health record.
  • Maintain a record of all referrals processed in our software, including patient name, chart number, date of referral, and date of appointment.
  • Develop and maintain a list of referral sources and contacts to ensure effective communication and coordination.
  • Request and obtain Release of Records (R.O.R.) from specialists for all appointments or referrals made, and ensure receipt of R.O.R.s.
  • Forward R.O.R.s to the applicable provider for review and approval prior to filing in the patient's E.H.R.
  • Keep department records organized and up-to-date, including files and binders.
  • Inform supervisor of any grievances related to IPA, HMO, hospital, or other facilities.
  • Follow up on all patients referred to the Emergency Room (ER) by an FHCCGLA provider or who had a recent E.R. visit.
Qualifications:
  • High school diploma or equivalent required; medical assistant certificate preferred.
  • Exceptional organizational skills and ability to prioritize workload and work under pressure of deadlines.
  • Strong communication, interpersonal, and problem-solving skills.
  • Ability to take initiative in performing and completing tasks.
  • Ability to work well with others in a professional and team-oriented environment.
  • Excellent customer service skills and ability to relate to the public regardless of ethnic, religion, or economic status.

We offer a competitive salary and a comprehensive benefits package, including medical, dental, and vision coverage, as well as 11 holidays observed and 2 floating holidays. We also offer a 403(b) retirement plan with company match, life insurance, and employee assistance program. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.


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