Patient Service Coordinator

2 weeks ago


Dalworthington Gardens, Texas, United States Medix Full time
Job Title: Patient Service Representative

Medix is seeking a skilled Patient Service Representative to join our team in the DFW area.

Key Responsibilities:
  • Enter patient demographics and schedule office appointments, procedures, and consultations, ensuring accurate and complete records.
  • Coordinate inbound referrals, associated appointments, and medical record indexing, utilizing computerized appointment systems to match physician availability with patient preferences.
  • Maintain scheduling systems to analyze patient and staffing patterns, ensuring updates are tracked according to company guidelines.
  • Communicate with physicians, clinicians, and staff regarding patient concerns and issues related to scheduling and hospital consults.
  • Document clinical questions and concerns in electronic messages, relaying information to applicable staff and providers following established triage guidelines and protocols.

As a Patient Service Representative, you will utilize customer service principles and techniques to provide a positive experience for patients, ensuring calm and pleasant interactions.

Requirements:
  • Minimum one year of experience in a call center environment, preferably in a medical or insurance setting.
  • Knowledge of medical practice protocols related to scheduling appointments.
  • Knowledge of computerized scheduling systems.
  • Knowledge of customer service principles and techniques.


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