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Customer Service Representative

2 months ago

Newark, New Jersey, United States Sixt Rent a Car LLC Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Agent to join our team at Sixt Rent a Car LLC. As a key member of our customer service team, you will be responsible for delivering exceptional customer service to customers from around the world.

Key Responsibilities
  • Welcome and greet customers as they arrive on the lot
  • Ask about their experience with Sixt and record feedback to improve future rental experiences
  • Ensure customers have all personal belongings from the vehicle
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
  • Use proper statements to determine if vehicle is being returned with a full tank of gas
  • Advise and review rental charges, providing an accurate receipt to the customer
  • Provide information regarding transportation to the airport terminal
  • Complete a service alert for any mechanical and/or body damage communicated by the customers
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
  • Keep the lot organized for ease of access and traffic flow
  • Work in outdoor weather conditions, including direct sunlight, rain, heat, or cold
  • Perform other job duties as assigned to meet the business needs
Requirements
  • High school diploma or GED
  • Minimum 1-year customer service experience
  • Must be at least 21 and have a valid driver's license with a clean driving record
  • Exceptional interpersonal and relationship-building skills
  • Strong verbal and written communication skills
  • Strong organizational skills and the ability to multi-task
  • Ability to manage stressful or unusual situations to maintain good customer service
  • Basic computer navigation skills and knowledge of Microsoft Office applications
  • Ability to work 40 hours per week, including day and/or evening hours
  • Likely to require at least 5-10% travel, some of which may be by airplane
  • Must be willing to wear company uniforms
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Ability to communicate in other languages is a plus
About Sixt Rent a Car LLC

Sixt is a global mobility service provider known for over a century of innovative products and customer-oriented services. Our success and dynamic growth are based on our employees' commitment. We champion an energized work culture, development opportunities, and growth potential. In addition, we offer a competitive salary and employee benefits.

We pride ourselves on having an inclusive and unique environment. We are an Equal Opportunity-Affirmative Action Employer Minority/Women/Men/Disability/Veteran/Gender Identity/Sexual Orientation.