Customer Service Sales Representative
4 days ago
This is a crucial role in the success of our retail stores. As a Customer Service Sales Associate, you will work closely with wholesale and retail customers to understand their needs, answer questions about products, and recommend appropriate solutions. You will be expected to promptly resolve customer concerns, maintain high product quality and visual standards, and achieve excellent customer service while meeting sales goals.
Key Responsibilities- Provide Excellent Sales Service: Ensure high levels of customer satisfaction by providing exceptional sales service.
- Assist Customers: Assist customers in person and over the phone by understanding their needs and presenting appropriate products and services.
- Build Trust Relationships: Build trust relationships with wholesale and retail customers by understanding their needs and providing solutions.
- Process Sales Transactions: Process sales transactions accurately and consistently with policies and procedures.
- Achieve Sales Goals: Achieve sales goals on a monthly, quarterly, and yearly basis.
- Maintain Work Order Files: Maintain precise work order files and formulas.
- Pull Products: Pull products from the sales floor or warehouse.
- Tint and Mix Products: Tint and mix products to customer specifications.
- Stock Shelves: Stock shelves, set up displays, and clean store equipment.
- Load/Unload Delivery Trucks: Load/unload delivery trucks and assist in making deliveries.
- Maintain In-Stock Condition: Maintain in-stock and presentable condition in assigned areas.
- Remain Knowledgeable: Remain knowledgeable about products offered and discuss available options.
- Comply with Inventory Control: Comply with inventory control procedures and suggest ways to improve sales.
- Must be at least eighteen (18) years of age.
- Must be legally authorized to work without needing sponsorship for employment work visa status now or in the future.
- Must be able to retrieve material from shelves, lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
- Must be willing to work all scheduled hours, including evenings and weekends.
- Have a valid, unrestricted Driver's License.
- At least a High School diploma or GED.
- At least one (1) year experience working in a delivery, retail, or customer service position.
- Previous work experience selling paint and paint related products.
- Previous work experience operating tinting and mixing equipment.
- Ability to read, write, comprehend, and communicate in more than one language.
- Ability to read, write, comprehend, and communicate in Spanish.
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