Customer Care Associate
1 week ago
Customer Service Representative - Scopeair
Job Category: Branch Delivery
Job Details
Overview
As a Customer Service Representative at Scopeair, you will play a vital role in delivering exceptional service to our clients. Your responsibilities will include a variety of financial services aimed at enhancing customer satisfaction and ensuring smooth operations.
Key Responsibilities
- Assist clients with opening and closing various deposit accounts, renewing certificates of deposit, and processing loan transactions.
- Address inquiries related to Scopeair services and perform various account maintenance tasks.
- Provide guidance and support to Teller staff, ensuring they have the necessary information to assist customers effectively.
- Promote additional services and carry out related clerical duties as needed.
- Handle miscellaneous customer requests, including stop payments, automatic transfers, and check orders.
- Review and assist clients with basic lending applications, including personal and consumer loans.
- Process wire transfers within your designated authority.
- Assist with credit applications and ensure customer inquiries are addressed promptly.
- Respond to customer inquiries and transaction requests received via phone, mail, and online platforms.
- Support Branch Management with daily operational tasks, including generating customer reports and data collection.
- Provide coverage for the teller line as staffing levels require.
- Participate in identifying and managing departmental risks, ensuring compliance with Scopeair's policies and procedures.
- Deliver consistent, high-quality service in line with our Service Excellence standards.
- Perform other duties as assigned.
Desired Skills and Qualifications
- Comprehensive understanding of Scopeair's products and services.
- Familiarity with banking functions, policies, and procedures.
- Strong communication skills, both verbal and written.
- Excellent organizational abilities.
- Capability to maintain an effective workflow under pressure in a fast-paced environment.
- Proficiency in Microsoft Office applications and web-based tools.
Work Schedule
This position requires a commitment to full-time hours, with office operations running Monday through Saturday.
Qualifications
Education: High School diploma or equivalent is required.
Experience: Preferred candidates will have a solid understanding of Scopeair's guidelines and at least two years of experience in a teller role.
Licenses & Certifications: Relevant certifications may be required.
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