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Patient Service Coordinator

2 months ago

Danville, Illinois, United States Midwest Dental Group Full time

About Us:

At Midwest Dental Group, we are passionate about delivering exceptional patient care and service. If you are interested in building a career with a team of dedicated professionals who work together to provide outstanding patient experiences, Midwest Dental Group may be the place for you.

We are proud to serve our communities with a commitment to excellence and a focus on patient satisfaction. Our team of dentists, hygienists, and dental assistants work together to provide comprehensive dental care to patients in multiple states.

About the Role:

As a Patient Service Representative with Midwest Dental Group, you will play a key role in ensuring the smooth operation of our dental practice. You will be responsible for:

  • Enthusiastically greeting and assisting patients in person and via the telephone
  • Updating patient charts and patient accounts
  • Scheduling hygiene appointments to maximize provider schedules
  • Asking for patient referrals
  • Processing new patient paperwork and accounts
  • Reviewing patient insurance eligibility from managed care lists
  • Creating and maintaining patient call lists and utilizing various scripting for patient communication
  • Ensuring all provider charges are posted correctly
  • Confirming patient appointments
  • Preparing and processing referrals
  • Processing insurance submissions and pre-authorizations
  • Managing delinquent patient accounts and following up on patient complaints
  • Ensuring office supplies are in stock as needed
  • Adhering to HIPAA privacy policies
  • Maintaining a neat and professional environment

Requirements:

  • High School Diploma
  • Front desk experience in a medical or dental office
  • Computer proficiency in Microsoft applications
  • General office equipment knowledge
  • Attention to detail and ability to complete tasks with a high degree of accuracy
  • Exceptional customer service skills
  • Ability to communicate effectively with internal and external customers
  • Analytical skills
  • Dependable and reliable
  • CPR Certification

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.