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Customer Care Specialist I

2 months ago

Chicago, Illinois, United States PCG INTERNATIONAL INC Full time
Job Overview

Company: PCG International Inc.

Position Summary:

This role is designed for individuals who thrive in a fast-paced environment and are dedicated to providing exceptional service. As a Health Services Representative I, you will be responsible for addressing inquiries from members and healthcare providers, ensuring that all communications are handled with accuracy and professionalism.

Key Responsibilities:

  • Engage in thorough research to resolve inquiries efficiently.
  • Execute data entry and typing tasks with precision.
  • Maintain effective communication with members, healthcare professionals, and team members through various channels.
  • Apply analytical and organizational skills to make informed decisions independently.

Qualifications:

  • Completion of high school diploma or GED.
  • A minimum of 6 months experience in customer service or an office setting.
  • Proficiency in data entry and typing.
  • Excellent interpersonal, verbal, and written communication abilities.
  • Strong analytical and organizational skills, with a capacity for independent decision-making.
  • Willingness to spend approximately 90% of work hours on the phone and to sit for extended periods, with scheduled breaks.

Preferred Skills:

  • At least 9 months of experience in customer service.
  • Familiarity with various healthcare lines of business, including CDHP, Medicare, Wellness, and Disease Management.
  • Understanding of medical terminology and anatomy.
  • Ability to learn quickly and adapt to changing environments.
  • Preference for candidates who can meet testing criteria.