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Salon Operations Manager
1 month ago
This role is responsible for maintaining a high-energy, positive environment where client-centric service behaviors are consistently demonstrated. The Assistant Salon Director drives store performance, fosters superior client service, and maintains operational excellence to meet or exceed established productivity goals.
Key Responsibilities- Monitor and manage daily salon operations in a fast-paced environment.
- Lead by example in all company operations, including creating a client-centric experience and meeting personal sales expectations.
- Maintain a professional and impeccably clean salon environment.
- Establish clear goals and objectives for team members.
- Provide coaching, training, and feedback to improve team members' daily performance.
- Generate sales reports, maintain inventory, and assist with other salon director functions.
- Assist the salon director in controlling top-line revenue and expenses.
- Help maintain proper staffing levels to ensure maximum productivity and excellent customer service while controlling labor costs.
- Management and/or sales experience required.
- Basic computer skills (ability to use Word, Excel, and Outlook).
- Ability to manage effectively in a fast-paced environment, managing multiple situations simultaneously.
- Knowledge of client service techniques and operational practices.
- Problem-solving and organizational/planning skills.
- Strong leadership skills, with the ability to coach and mentor while having knowledge of supervisory practices and procedures.
- Team building skills.
- Ability to prioritize and delegate.
