Healthcare Customer Service Representative

2 days ago


Farrell, Pennsylvania, United States University of Pittsburgh Medical Center Full time

About the Role:

We are seeking a skilled Patient Services Representative to join our team at the University of Pittsburgh Medical Center. As a key member of our patient services team, you will be responsible for providing exceptional customer service to our patients and their families.

Key Responsibilities:

  • Welcome patients upon arrival and ensure a smooth and efficient registration process
  • Educate patients on their copayments and financial obligations
  • Collect payments and resolve any billing or insurance-related issues
  • Collaborate with healthcare providers to ensure accurate and timely communication
  • Provide excellent customer service and respond to patient inquiries in a timely and professional manner

Requirements:

  • High school diploma or equivalent required
  • 1-2 years of experience in a customer service or healthcare-related role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Knowledge of medical terminology and insurance procedures a plus

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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