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Patient Services Representative

2 months ago

Farrell, Pennsylvania, United States UPMC Full time
Job Summary

UPMC Magee Women's Specialty at Horizon - Farrell is seeking a full-time Patient Services Representative to join our team. This is a Monday-Friday, daylight position with no nights, weekends, or holidays.

Key Responsibilities
  • Provide Exceptional Patient Care: Help patients navigate the healthcare system by providing clear and understandable instructions. Ensure the appropriate continuity of care by following up on unresolved patient questions or needs.
  • Administrative Support: Assist with administrative duties in the office, including scanning medical records and faxing.
  • Check-in and Scheduling: Guide patients through the use of self-arrival technology or check them in at the desk, depending on their preference. Schedule or connect patients to resources to schedule ancillary services at checkout.
  • Service Recovery: Understand the principles of service recovery and take appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
  • Financial Responsibility: Assist patients in education of financial responsibility and connect them to advocacy resources as needed.
  • Consent and Verification: Obtain the signature of the patient or family member for consent to treatment and financial responsibility, following Health Insurance Portability and Accountability Act (HIPAA) rules and regulations. Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
  • Portal Promotion: Promote MyUPMC patient portal and assist patients in registration when applicable.
  • Point of Service Collections: Collect copayments and any other applicable patient payments at the point of service.
  • Warm Greeting: Provide a warm greeting for all patients.
  • Biometrics Registration: Register patients in the Biometrics (fingerprint recognition) program and explain the benefits.
  • Registration Updates: Confirm and/or update patient registration information at checkout.
  • Phone Triage: Appropriately distribute/triage phone calls to other areas and/or clinical providers.
  • Scheduling Follow-up: Schedule follow-up appointments within the practice at checkout.
Requirements
  • High school graduation or equivalent is required.
  • Experience with personal computer-based applications, other various office equipment, and proficient typing skills are preferred.
  • Two years of experience in a medical/billing/fiscal or customer service function is preferred.
  • Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred.