Customer Service Representative

6 days ago

Sacramento, California, United States Alsco Full time
Job Summary

The Customer Service Coordinator plays a vital role in driving customer loyalty by responding to inbound customer calls and proactively making outbound calls. This position is responsible for coordinating the flow of information within the Service Department, ensuring satisfactory resolution of customer issues, and performing other duties as required.

Key Responsibilities
  • Respond to customer service needs in a courteous and professional manner, adhering to company policy and procedures.
  • Make outbound calls or respond to inbound calls, performing tasks such as audits, up-selling opportunities, problem resolution, sales lead referral, customer follow-up, and processing order requests.
  • Coordinate the flow of information within the Service Department, maintain call logs and files, check night messages, contact personnel as appropriate, print daily reports, and arrange deliveries.
  • Ensure customer loyalty and outstanding customer service, with a sense of urgency, by building relationships, communicating openly, educating customers, managing customer needs, and proactively resolving concerns in cooperation with supervision.
  • Prepare, distribute, and track Welcome packets, renewals, service agreements, yearly/monthly reports, and other paperwork.
  • Monitor and report competitive activity.
  • Follow written and verbal instructions, attend meetings, and perform other tasks as directed by supervision.
Requirements
  • Demonstrate excellence in telephone skills.
  • Demonstrate excellence in internal/external customer service, sales, and relationship building skills.
  • Good experience and skills in MS Office and basic administrative tasks.
  • Excellent verbal and written communication skills in English, ability to comprehend and follow direction, as well as good time management skills and being a team player.
  • Recognize colors, sizes, and types of product and count, add, and subtract accurately.
  • Education: High School graduation or similar experience.

  • Customer Service Representative

    1 month ago

    Sacramento, California, United States teamworkonline Full time

    The RoleThe Customer Service Representative will report directly to the Customer Service Manager while working closely with the other Customer Service Representatives, Concessions, Merchandise and Premium Services department managers. Representatives are expected to be the role model of excellence for all other staff throughout the stadium. In addition, it...

  • customer service representative

    4 weeks ago

    Sacramento, California, United States Packaging Corporation of America Full time

    CUSTOMER SERVICE REPRESENTATIVE (GOLDEN VALLEY, MN)4300 Hwy 55, Golden Valley, MN 55422, USA Req #20576Thursday, August 15, 2024As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display...

  • Customer Service Representative

    1 day ago

    Sacramento, California, United States Wolters Kluwer Full time

    About Wolters KluwerWolters Kluwer is a global leader in professional information services, providing market-leading information-enabled tools and software solutions to professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare.Job SummaryWe are seeking a highly skilled and experienced Customer Service...

  • Customer Service Representative

    4 days ago

    Sacramento, California, United States ASI-AMERICAN SERVICES INDUSTRIES INC. Full time

    Job DescriptionWe are seeking a highly skilled and energetic individual to join our team as a Customer Service Representative at ASI-AMERICAN SERVICES INDUSTRIES INC.This is an excellent opportunity for someone who is passionate about delivering exceptional customer experiences and has a strong background in customer relations and phone contact.The ideal...

  • Customer Service Representative

    4 days ago

    Sacramento, California, United States T.J. Maxx Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at T.J. Maxx. As a Loss Prevention Customer Service Associate, you will be responsible for providing exceptional service to internal and external customers, engaging with customers to create a positive shopping environment, and observing proper...

  • Customer Service Representative

    1 day ago

    Sacramento, California, United States Qonten Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Qonten. As a key member of our sales team, you will be responsible for providing exceptional customer service, assisting customers with their shopping experience, and promoting our products and services.Key...

  • Customer Service Representative

    1 day ago

    Sacramento, California, United States 1stoplightingpro Full time

    Customer Service OverviewAt 1stoplightingpro, we are committed to providing exceptional customer service to our clients. As a Customer Service Representative, you will play a vital role in ensuring that our customers receive the support they need to succeed.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional...

  • Customer Service Representative

    3 days ago

    Sacramento, California, United States Domino's Franchise Full time

    About the JobWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.Key ResponsibilitiesRespond to customer...

  • Customer Service Representative

    3 days ago

    Sacramento, California, United States Cox Communications Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Cox Communications. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving their issues in a timely and professional manner.Key...

  • Customer Service Representative

    2 days ago

    Sacramento, California, United States BMD Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at BMD. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring customer satisfaction.Key ResponsibilitiesProvide timely and effective customer service...

  • Customer Service Representative

    4 days ago

    Sacramento, California, United States AtWork Personnel Services Full time

    Job OverviewWe are seeking a skilled and detail-oriented individual to join our team as a Call Center Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and customers.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional...

  • Customer Service Representative

    5 hours ago

    Sacramento, California, United States Max Lam - State Farm Agent Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for delivering exceptional client experiences that drive business growth and customer satisfaction.Key ResponsibilitiesEstablish and Maintain Customer Relationships: Build...

  • Customer Service Representative

    3 days ago

    Sacramento, California, United States Schnitzer Steel Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Schnitzer Steel. As a key member of our retail sales team, you will be responsible for providing exceptional customer service and promoting sales to customers.Key Responsibilities:Provide best-in-class customer care and support to...

  • Customer Service Representative

    4 days ago

    Sacramento, California, United States Qonten Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Cashier Customer Service Representative to join our team at Qonten. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing transactions, and promoting our products and services.Key Responsibilities:Provide customers with information...

  • Customer Service Representative

    6 days ago

    Sacramento, California, United States Orion Corporation Full time

    About This OpportunityWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our client care team, you will be responsible for providing exceptional support to our customers, addressing their inquiries, and resolving their issues in a timely and professional manner.Key...

  • sr customer service representative

    4 weeks ago

    Sacramento, California, United States Packaging Corporation of America Full time

    SR CUSTOMER SERVICE REPRESENTATIVE (GOLDEN VALLEY, MN)4300 Hwy 55, Golden Valley, MN 55422, USA Req #20577Thursday, August 15, 2024As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and...

  • Customer Service Representative

    1 week ago

    Sacramento, California, United States Genesis Staffing Firm Full time

    Job SummaryWe are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Representative at Genesis Staffing Firm. This is a full-time opportunity that requires excellent communication skills, a positive attitude, and the ability to work independently and in a team.Key ResponsibilitiesData Entry and Proofing:...

  • Customer Service Representative

    3 days ago

    Sacramento, California, United States Covered California Full time

    Job SummaryCovered California is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service center, you will be responsible for providing exceptional service to our customers, assisting with health coverage enrollment, and resolving customer inquiries in a timely and professional...

  • Customer Service Representative

    1 day ago

    Sacramento, California, United States Semios Full time

    About Us:Semios is a leading provider of innovative solutions for the agriculture industry. We leverage the internet-of-things (IoT) and big data to improve the sustainability and profitability of specialty crops. Our team of expert engineers, agronomists, entomologists, crop researchers, and data scientists are continually conducting research to help drive...

  • Customer Service Representative

    3 days ago

    Sacramento, California, United States Yeh Chen Ferguson - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative at Yeh Chen Ferguson - State Farm Agent. As a key member of our agency, you will play a vital role in generating exceptional client experiences that drive business growth.Key ResponsibilitiesEstablish and Maintain Customer...