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Client Relationship Manager

2 months ago

Longwood, Florida, United States Diverzify Full time
Job Overview

About Us:

Welcome to Diverzify, a leader in the commercial flooring installation sector, boasting 52 locations nationwide and a dedicated workforce of nearly 2,100 professionals. Our commitment to innovation and strategic partnerships distinguishes us in the industry. We pride ourselves on fostering a dynamic and supportive work environment, offering competitive compensation, flexible work schedules, and comprehensive benefits including medical, telehealth, mental health support, prescription coverage, HSA/FSA options, life insurance, vision and dental plans, and a 401k retirement plan.

Position Summary:

The role of the Account Manager is pivotal in managing a designated portfolio of clients, nurturing existing business relationships, and actively pursuing new sales opportunities. Familiarity with account management software (CRM) is essential. A successful Account Manager will work closely with the sales team to meet performance targets while ensuring client satisfaction and engagement with our offerings.

Key Responsibilities:

  • Act as the primary point of contact for all matters related to customer account management.
  • Establish and maintain robust, long-term relationships with clients.
  • Negotiate contracts and finalize agreements to optimize profitability.
  • Develop trusted advisor relationships with key accounts and customer stakeholders.
  • Ensure timely and effective delivery of solutions in alignment with customer objectives.
  • Communicate progress on monthly and quarterly initiatives to both internal and external stakeholders.
  • Identify opportunities for business development within existing client accounts.
  • Monitor and report on key account metrics, including quarterly sales results and forecasts.
  • Prepare detailed reports on account status.
  • Collaborate with the sales team to identify and capitalize on growth opportunities within the territory.
  • Assist in resolving challenging client requests or escalated issues as necessary.

Qualifications:

  • Demonstrated experience as an Account Manager, Key Account Manager, or in a similar role.
  • Proven ability to communicate, present, and influence stakeholders at all organizational levels.
  • Solid experience with CRM tools (e.g., Salesforce, Zoho CRM, HubSpot) and proficiency in MS Office, particularly Excel.
  • Experience in delivering client-centric solutions that meet customer needs.
  • Ability to manage multiple account management projects simultaneously while maintaining attention to detail.
  • Excellent negotiation, listening, and presentation skills.
  • Strong verbal and written communication abilities.
  • Bachelor's degree in Business Administration, Sales, or a related field.

At Diverzify, we value creativity, independence, and adaptability in our workforce.

We are committed to equal opportunity employment and welcome applicants from all backgrounds.